Kerryn Stroud
Greenville,SC
Summary
Insurance Implementation Specialist with over four years experience working specifically with staffing corporations. Responsible for onboarding and training corporate HR teams in their new hire insurance process.
Overview
8
8
years of professional experience
Work History
Implementation Specialist
Insurance Applications Group, Inc.
10.2019 - Current
- Conducted comprehensive training on health benefit plans, enrollment options, marketing materials and administrative intricacies of the insurance process to clients
- Engaged in a key role in fostering adherence to the rules and regulations of the Affordable Care Act (ACA) among IAG’s healthcare benefit clients
- Participated in special projects that implement new software changes within client accounts
- Played a dynamic role in helping IAG maintain an industry high of 77.7% Net Promoter Score for customer service
Sales Representative
Legacy Concepts
05.2019 - 08.2019
- Sales of television and internet packages for AT&T
- Consistently exceeded quota on a weekly basis
- Developed and sustained relationships with customer base, building rapport as a trusted representative
- Go to representative for Spanish speaking community
Emergency Medical Dispatcher
Eagle Express, LLC
02.2018 - 05.2019
- Successfully transported time sensitive lab work and specimens under rigid time constraint
- Worked as logistical dispatcher for 20 couriers
- Maintained managerial position while coordinating multiple employees and routes
Props Master
The Warehouse Theatre
12.2016 - 08.2017
- Procured and inventoried all props for theatre
- Created budget for purchase of props for all productions
- Attended all production meetings and took notes
- Designed and planned utilities
Education
Bachelor of Arts - Spanish
Converse College
Spartanburg, SC05.2017
Bachelor of Arts - Theater
Converse College
Spartanburg, SC05.2017
Skills
- Salesforce
- Account Management
- Microsoft Office
- Compliance
- Management
- Issue resolution
- Client training
- Telephone and email etiquette
- Project management
Timeline
Implementation Specialist
Insurance Applications Group, Inc.
10.2019 - Current
Sales Representative
Legacy Concepts
05.2019 - 08.2019
Emergency Medical Dispatcher
Eagle Express, LLC
02.2018 - 05.2019
Props Master
The Warehouse Theatre
12.2016 - 08.2017
Bachelor of Arts - Theater
Converse College
Bachelor of Arts - Spanish
Converse College
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