Valesia Jones
Detroit
Summary
Dynamic and results-oriented professional with a strong background in project management, client implementation, and service leadership. Certified in Google Project Management, equipped with proven expertise in managing projects, mentoring teams, and delivering exceptional client solutions. Adept at combining technical knowledge, customer relations, and operational efficiency to drive successful outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Implementation Specialist
SpotOn
08.2021 - 12.2022
- Managed client onboarding and system implementation projects, ensuring timely and accurate execution of deliverables
- Strengthened client relationships by offering tailored solutions and consistent communication
- Coordinated cross-functional teams to address and resolve project issues
- Configured and troubleshooted software applications, optimizing user adoption
Bartender | Trainer
Daxton Hotel
04.2021 - 01.2022
- Trained and mentored new team members in preparation techniques and operational protocols
- Oversaw customer service during high-demand periods, maintaining quality and efficiency
- Spearheaded menu enhancements to improve customer satisfaction and increase sales
Lead Bartender/Assistant Bar Manager
Pao
05.2019 - 01.2020
- Supervised bar operations, including staff scheduling, inventory management, and cash reconciliation
- Led promotional events, collaborating with management to drive sales and engagement
- Implemented process improvements that reduced costs and streamlined operations
Bartender/Shift Manager
Marriott Hotel-Aloft WXYZ
03.2018 - 01.2020
- Managed team performance during shifts, ensuring compliance with safety and quality standards
- Developed and introduced seasonal cocktail menus, boosting guest engagement
Education
Certification in Culinary Arts -
Institute of Culinary Education
New York, NYSkills
- Project Planning & Execution
- Stakeholder Management
- Workflow Optimization
- Risk Analysis & Problem-Solving
- Team Leadership & Mentorship
- Inventory & Cost Control
- Process Improvement
- Salesforce
- Network Security & Configuration
- Social Media Management
- Microsoft Office Suite
Certification
Google Project Management Certificate, Coursera, 12/2024
Timeline
Implementation Specialist
SpotOn
08.2021 - 12.2022
Bartender | Trainer
Daxton Hotel
04.2021 - 01.2022
Lead Bartender/Assistant Bar Manager
Pao
05.2019 - 01.2020
Bartender/Shift Manager
Marriott Hotel-Aloft WXYZ
03.2018 - 01.2020
Certification in Culinary Arts -
Institute of Culinary Education
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