Tiffany Priddy
OPTIMANTRA
Palmyra,NY
1
Certification
14
years of professional experience
SaaS implementation and project delivery professional with 9+ years of experience supporting healthcare technology, customer implementations, and operational initiatives from planning through go-live. Experienced managing multiple concurrent projects, coordinating cross-functional teams, tracking milestones and open issues, troubleshooting workflow and technical problems, and keeping customers and internal stakeholders aligned. Led quality and operational oversight across 40+ healthcare SaaS implementations with a 100% on-time go-live record. Combines hands-on implementation experience with strong customer communication, training, process improvement, and analytical problem-solving skills. U.S. Air Force veteran with prior DoD security clearance and experience working in structured, high-accountability environments.
Professional with focus on onboarding processes, known for driving efficiencies and enhancing employee integration. Adept at fostering team collaboration and adapting to changing needs to achieve results. Skilled in communication, training, and systems management, ensuring seamless transitions and strong team support. Respected for reliability and results-driven approach.
Work History
Implementation & Onboarding Specialist
5 Months- Managed multiple concurrent healthcare SaaS implementations from kickoff through configuration, training, testing, and go-live, coordinating activities across customers and internal teams to ensure timely delivery.
- Lead implementation kickoff meetings, establish expectations and milestones, and maintain visibility into project status, open items, dependencies, and next steps.
- Serve as a primary implementation contact, communicating project requirements, timelines, risks, and decisions to both technical and non-technical stakeholders.
- Perform hands-on configuration within the EHR platform, translating customer workflows and requirements into system functionality and implementation tasks.
- Coordinated independent go-lives, facilitating final readiness activities, resolving real-time issues, and ensuring customers successfully transitioned into production.
- Identify workflow and configuration issues, investigate root causes, and coordinate solutions with internal teams to keep implementations moving.
- Manage competing priorities across multiple implementations while maintaining accurate documentation and consistent follow-through.
- Deliver customer training and develop implementation guidance that supports user adoption and operational readiness.
- Provided feedback on recurring implementation challenges, contributing to enhancements in onboarding workflows, documentation, and delivery processes to improve overall efficiency.
Customer Education Specialist
4 Months- Delivered software training and enablement to healthcare organizations adopting complex SaaS platform, enhancing user proficiency and satisfaction.
- Developed training plans tailored to customer workflows, user roles, and implementation objectives, ensuring alignment with organizational needs.
- Identified recurring customer questions and workflow challenges and incorporated findings into training resources and enablement processes.
- Coordinated with internal implementation and product teams to ensure training environments and materials supported deployment and adoption.
- Identified recurring customer questions and workflow challenges, integrating insights into training resources and enablement processes to improve learning outcomes.
Payments Operations Analyst II
3 Years 8 Months- Managed quality assurance and operational oversight for 37+ healthcare SaaS implementations, contributing to a 100% on-time go-live rate.
- Coordinated implementation activities across stakeholders, tracking requirements, dependencies, discrepancies, open items, and readiness milestones to ensure successful deployment.
- Analyzed complex operational and data issues, identified root causes, and partnered with cross-functional teams to resolve problems before they affected project delivery.
- Reviewed implementation workflows and system outputs for accuracy, identifying risks and inconsistencies to implement corrective actions.
- Translated complex operational requirements into clear documentation and actionable tasks for internal and client-facing teams.
- Used QA findings and operational data to identify process gaps and recommend improvements that increased consistency across implementations.
- Collaborated with implementation, operations, product, and other cross-functional teams to resolve issues and maintain project momentum.
- Analyzed QA findings and operational data to identify process gaps and recommend improvements, enhancing consistency across implementations.
- Supported customers through complex technology and workflow changes, requiring strong communication, organization, and problem-solving skills.
Implementation & Training Coordinator
1 Year 7 Months- Coordinated implementation, training, and operational activities across healthcare initiatives, aligning multiple stakeholders with competing priorities to achieve project goals.
- Organized project activities, documentation, and stakeholder communications to ensure timely progress toward defined outcomes.
- Supported users through technology and workflow changes by providing hands-on training, troubleshooting, and ongoing communication.
- Organized project activities, follow-up, documentation, and stakeholder communications to maintain progress toward defined outcomes.
- Identified recurring operational challenges and implemented process improvements that enhanced service delivery.
Care Coordinator
1 Year 1 Month- Coordinated complex activities across healthcare providers, community organizations, patients, and multidisciplinary stakeholders.
- Managed multiple priorities while ensuring accurate documentation, timely follow-up, and clear communication to enhance coordination.
- Managed multiple priorities simultaneously while maintaining accurate documentation, timely follow-up, and clear communication.
- Built and maintained relationships with diverse stakeholders to foster collaboration and improve service delivery.
- Communicated sensitive information effectively, balancing competing needs and time-sensitive requirements to support decision-making.
Air Force Veteran
8 Years- Executed duties in the United States Air Force within a structured, high-accountability environment focused on adhering to established procedures, security requirements, and mission priorities.
- Obtained DoD security clearance through rigorous background checks and evaluations.
- Gained expertise in maintaining accountability, attention to detail, and confidentiality while executing missions in high-pressure military environment.
IMPLEMENTATION & TRAINING COORDINATOR
3 Years- Facilitated software implementation, onboarding, training, and workflow adoption for healthcare technology, enhancing operational processes.
- Coordinated customer requirements and implementation activities, delivering training sessions, comprehensive documentation, and timely follow-up.
- Engaged with users to identify workflow challenges, troubleshoot issues, and implement practical solutions.
Education
Bachelor's Degree - Organizational Management
Skills
Healthcare technology
Project Planning & Execution
Launch preparation
Customer Training
Quality Assurance
Risk & Issue Management
Stakeholder Management
Cross-Functional Collaboration & Coordination
Escalation Management
Strategic planning
CRM / Business Systems
Software knowledge
Certification
Google AI Essentials
Timeline
Implementation & Onboarding Specialist
OPTIMANTRA
03.2026 - CurrentRead More
Customer Education Specialist
UNITE US
03.2025 - 07.2025Read More
Payments Operations Analyst II
UNITE US
06.2021 - 02.2025Read More
Implementation & Training Coordinator
360 COLLABORATIVE NETWORK
11.2019 - 06.2021Read More
Care Coordinator
SYRACUSE UNIVERSITY
10.2018 - 11.2019Read More
IMPLEMENTATION & TRAINING COORDINATOR
01.2015 - 01.2018Read More
Air Force Veteran
UNITED STATES AIR FORCE
05.2012 - 05.2020Read More
Roberts Wesleyan University
Bachelor's Degree from Organizational Management
Read More