Kershell Cenac

• Provide direct clinical support in a fast-paced pediatric office serving 60–100 patients daily alongside 3–5 providers.
• Accurately measure and record vital signs, as well as perform non-invasive procedures including UA, rapid tests, and vision/hearing screenings.
• Managed high call volume to relay lab results, schedule appointments, and provide triage support under provider direction, enhancing patient communication.
• Prepared and maintained exam rooms, ensured cleanliness and proper sterilization protocols between visits to promote patient safety.
• Assisted healthcare professionals with patient examinations and procedures to enhance clinical efficiency.
• Conducted routine laboratory tests, interpreting results and communicating findings to medical staff.
• Trained new staff on office protocols and patient care standards to maintain high-quality service delivery.
• Developed streamlined processes for inventory management, reducing waste and improving supply usage efficiency.
• Coordinated communication between patients and healthcare providers effectively.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Accomplishments:

-Handled multi-line phone systems, and decreased patient call wait time by 20%

- Increased patient portal accuracy by 23% by creating a system to respond to patients through portal in a timely manner.

• Led the front-desk operations and was responsible for scheduling 100% of patient visits.
• Oversaw inventory management for front office and medical supplies, ensuring availability for daily operations.
• Coordinated daily patient flow for 20+ individuals into visitation room, clarifying office procedures for a smooth experience.
• Maintained and organized patient records in compliance with confidentiality and privacy regulations by updating records with new information, filing, and retrieving records as needed.
• Maintained and organized patient records in compliance with confidentiality and privacy regulations by updating information and filing documents.
• Assisted in insurance verification processes, ensuring timely claims submission and resolution.
• Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.

Accomplishments:

- Enhanced office productivity by 17% by assisting in training new hires on software systems, office procedures, and best practices.

-Increased accuracy of billing processes and keeping at 98% proficiency by carefully reviewing invoices and verifying insurance coverage before submission.

• Selected, packed, and shipped 50+ daily customer orders to ensure timely delivery.
• Established operational procedures for verifying 80% of incoming and outgoing shipments, enhancing accuracy.
• Organized product distribution and inventory rotation to maintain stock freshness and availability.
• Maintained store organization and cleanliness, ensuring merchandise displays were visually appealing and stocked appropriately.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Greeted customers, helped locate merchandise, and suggested suitable options.