KERSTAN LEMMONS
WATAUGA,US
Summary
Customer service professional with over 7 years of experience, excelling in resolving customer queries and enhancing satisfaction across diverse industries. Proficient in HIPAA compliance, data entry, and call management, with a strong track record in optimizing processes and driving business success. Committed to leveraging analytical skills and innovative strategies to foster client relationships and ensure seamless service delivery.
Overview
7
7
years of professional experience
Work History
Dental Claims Processor
Everise
08.2025 - Current
- Delivered excellent customer service by addressing patient inquiries regarding claim status, coverage details, and billing concerns in a timely manner.
- Processed dental claims using industry-standard software, ensuring accuracy and compliance with regulations.
- Collaborated with dental providers to gather necessary documentation for claims processing.
- Reviewed and verified claim submissions, identifying discrepancies and facilitating timely resolutions.
- Led initiatives to streamline claims workflows, improving turnaround times and reducing errors.
CUSTOMER SERVICE REPRESENTATIVE
TEKSYSTEMS
07.2024 - 07.2025
- Resolve customer queries swiftly, enhancing satisfaction and loyalty.
- Ensure compliance with company protocols for consistent service quality.
- Listen and address customer issues, providing timely solutions.
- Manage complex customer concerns, fostering long-term business ties.
- Collaborated with team members to devise solutions for complex customer issues, resulting in measurable improvements in service quality.
ENROLLMENT SPECIALIST
HEALTH PLAN ONE
09.2022 - 06.2024
- Conduct needs analysis to recommend suitable health insurance products, enhancing client satisfaction.
- Address inquiries and discuss options with policyholders, improving customer understanding.
- Ensure compliance with insurance systems, maintaining high standards of service delivery.
- Verify coverage to secure accurate reimbursements, reducing financial discrepancies.
- Utilize analytical skills to streamline insurance processes, achieving operational efficiency.
BANK TELLER
WELLS FARGO & COMPANY
01.2021 - 09.2022
- Identified customer needs, enhancing trust and sales, boosting service quality.
- Processed transactions efficiently, reducing wait times and improving customer satisfaction.
- Addressed inquiries on account details, ensuring clarity and customer understanding.
- Promoted bank products to customers, expanding product reach and client base.
CREDIT COLLECTIONS REPRESENTATIVE
CREDIT MANAGEMENT COMPANY
07.2018 - 01.2020
- Resolved customer disputes, boosting satisfaction and retention.
- Handled high-volume calls with professionalism and efficiency.
- Communicated account details clearly to secure payments.
- Analyzed loan loss data, offering insights to management.
- Enhanced portfolio performance through detailed analysis.
Education
HIGH SCHOOL DIPLOMA - undefined
Trimble Tech High School
Fort Worth, TXSkills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Computer skills
- Enrollment Specialist
- Hippa Knowledge
- Call Management
Timeline
Dental Claims Processor
Everise
08.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE
TEKSYSTEMS
07.2024 - 07.2025
ENROLLMENT SPECIALIST
HEALTH PLAN ONE
09.2022 - 06.2024
BANK TELLER
WELLS FARGO & COMPANY
01.2021 - 09.2022
CREDIT COLLECTIONS REPRESENTATIVE
CREDIT MANAGEMENT COMPANY
07.2018 - 01.2020
HIGH SCHOOL DIPLOMA - undefined
Trimble Tech High School