Joyce Green
Watauga,TX
Summary
Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.
Overview
7
7
years of professional experience
Work History
Claims Representative
Immunotek Bio Centers
06.2022 - 11.2023
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Customer Support Coordinator
Mr. Cooper Mortgage
08.2017 - 11.2020
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Adhered to company policies, procedures and system documentation requirements.
- Established positive relationships with clients through proactive communication and attentive listening skills.
Claims Consultant
Genuent
01.2017 - 08.2017
- Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
- Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
- Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
- Negotiated favorable settlements for clients, maintaining a high success rate in claim resolutions.
Education
Business Administration And Management
North Texas Central Collage
Denton, TXSkills
- Microsoft Office
- Insurance Claims Review
- Claims Investigation
- Time Management
- Data Analysis
- Decision-Making
Timeline
Claims Representative
Immunotek Bio Centers
06.2022 - 11.2023
Customer Support Coordinator
Mr. Cooper Mortgage
08.2017 - 11.2020
Claims Consultant
Genuent
01.2017 - 08.2017
Business Administration And Management
North Texas Central Collage