Natalie Driver
Watauga,TX
Summary
Astute Loan Processor bringing seven years of experience in banking and financial positions. Work well with people of all backgrounds to complete loan packages. Adept at building loyalty and trust between bank and customer.
Overview
8
8
years of professional experience
Work History
Mortgage Loan Processor
Benchmark Mortgage
Hurst, TX
10.2020 - 03.2022
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering Conventional, FHA, VA and USDA loans.
- Oversaw file input in mortgage software and grant-specific software.
- Managed 30 active files in pipeline monthly.
Mortgage Loan Processor
Mid America Mortgage, Inc, NMLS
Flower Mound, TX
11.2019 - 10.2020
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Set up and completed loan submission packages.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Managed 30-40 files monthly in pipeline.
Assistant Manager
Bank OZK
Fort Worth , TX
05.2019 - 11.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed staff of 10.
- Conducted monthly, quarterly and yearly audits.
Mortgage Loan Processor
Benchmark Mortgage
Colleyville, TX
01.2017 - 05.2019
- Communicated with originator and applicant concerning progress of loan file.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Set up and completed loan submission packages
- Conducted pre-funding and funding activities for over 30 monthly applications.
Head Teller
Bank OZK
Southlake, TX
02.2014 - 01.2017
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Replenished ATM funds in empty canisters prior to validation process.
- Mentored newly hired team members on appropriate responses to patron questions.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Investigated and promptly resolved issues with patron accounts.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
Education
High School Diploma -
Nathaniel Narbonne High
Harbor City, CA06.1996
Skills
- Microsoft Office
- Employment Verification
- Problem Solving
- Customer Communication
- Time Management
- Customer Service
- Data Entry
- Tax Receipts
- Desktop Underwriter
- Lending Software Systems
Timeline
Mortgage Loan Processor
Benchmark Mortgage
10.2020 - 03.2022
Mortgage Loan Processor
Mid America Mortgage, Inc, NMLS
11.2019 - 10.2020
Assistant Manager
Bank OZK
05.2019 - 11.2019
Mortgage Loan Processor
Benchmark Mortgage
01.2017 - 05.2019
Head Teller
Bank OZK
02.2014 - 01.2017
High School Diploma -
Nathaniel Narbonne High
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