Kersten Golightly
Colorado Springs,CO
Summary
Demonstrated commitment and diligence in all assigned tasks.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon Flex
Colorado City, AZ
10.2023 - 11.2025
- Delivered packages efficiently while adhering to safety protocols and guidelines.
- Navigated optimized routes using GPS technology to enhance delivery speed and accuracy.
- Maintained accurate records of deliveries, ensuring compliance with company policies.
- Collaborated with team members to streamline operations and reduce delivery delays.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Expedited deliveries to meet customer deadlines and requirements.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Welder
Bal Seal Engineering
Colorado Springs, CO
02.2023 - 10.2023
- Assisted in welding operations on ferrous and non-ferrous materials and alloys. Supported fabrication, cutting, and melting processes according to specifications. Collaborated with team members to meet project requirements.
- Operated pneumatic, electric, and hand tools while ensuring compliance with OSHA safety regulations.
- Assisted lead welder with stick and MIG welding tasks. Maintained tools and equipment for optimal performance. Delivered supplies and conducted minor repairs on equipment.
- Conducted thorough inspections to evaluate weld strength and quality. Assisted in recommending alternative welding techniques. Reviewed blueprints to verify accurate measurements.
Assembler
Allegion
Colorado Springs, CO
05.2022 - 01.2023
- Operated hand tools and machines to assemble electronic components with precision and efficiency.
- Executed hourly quality control checks to ensure product standards.
- Surpassed daily production targets by over 10%, achieving 'Employee of the Month' recognition on five occasions.
- Executed tasks across various departmental areas according to production schedule.
- Maintained cleanliness and safety standards in work area at all times.
- Identified, isolated, and resolved diverse technical issues with efficiency.
Delivery Driver
Amazon DSP
Colorado Springs, CO
03.2022 - 05.2022
- Streamlined route planning during peak business days to enhance operational efficiency.
- Maintained cleanliness of company vehicles. Assisted management by reporting potential issues. Followed traffic regulations consistently.
- Oversaw vehicle safety protocols during peak traffic periods to maintain operational integrity.
- Executed loading of 250 customer orders into delivery van daily.
- Maintained cleanliness of delivery van and work areas through regular cleaning schedules.
- Ensured compliance with road safety protocols and traffic regulations.
- Oversaw time management to deliver punctual and friendly service that reinforces company brand standards.
- Optimized delivery routes using company GPS to ensure timely arrivals despite heavy traffic.
Workforce Staffing
Amazon Distribution Center
Colorado Springs, CO
07.2021 - 02.2022
- Directed goal-setting and supervision of daily operations for 300 warehouse personnel across multiple shifts.
- Promoted and ensured adherence to safety regulations and legal compliance within the workplace.
- Evaluated production issues and quality defects, collaborating with manufacturing teams to implement corrective actions.
Cashier
Army and Air Force Exchange Service
Ramstein, Germany
10.2019 - 02.2021
- Executed payment processing and maintained precise transaction records.
- Facilitated administrative support and prepared financial documentation for accountancy team operations.
- Executed processing of journal and accounts payable vouchers, ensuring integration into general ledger with precision.
Teacher's Assistant
Child Development Center
Warner Robins, GA
05.2019 - 08.2019
- Promptly communicate with parents about any urgent issues or questions
- Help maintain a clean and organized household
- Use first aid training to clean and dress any minor scrapes, cuts, or insect bites
- Incorporate tutoring and fun activities to keep each child learning and engaged
- Manage and supervise children’s after-school activities
- Maintain a safe, clean, and organized home environment at all points
- Provided parents with regular updates on the child’s development and any milestones
Night Auditor
Comfort Inn & Suites
Warner Robins, GA
01.2018 - 05.2019
- Managed nightly financial audits, ensuring accuracy in revenue reporting and account reconciliations.
- Supervised front desk operations, enhancing guest satisfaction through effective communication and problem-solving.
- Trained new staff on policies, procedures, and customer service standards to maintain operational excellence.
- Implemented process improvements that streamlined check-in/check-out procedures and reduced guest wait times.
- Coordinated with housekeeping and maintenance teams to address guest needs promptly, improving overall experience.
- Analyzed daily occupancy rates and forecasted trends to inform pricing strategies and promotional efforts.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
Admin Assistant
MJC Hospitality
Warner Robins, GA
01.2018 - 05.2019
- Facilitated guest arrivals and departures by managing check-in and check-out processes using POS system.
- Assessed customer needs and recommended tailored products and services.
- Executed accurate posting of rates and charges to each folio while verifying service charges across multiple departments.
- Analyzed records for discrepancies and escalated concerns to management.
- Administered and optimized online CRM system to enhance data accuracy and accessibility.
- Conducted interviews with potential new hires to strengthen team performance.
- Resolved customer inquiries efficiently, ensuring timely support and satisfaction.
Accounting Assistant
Army and Air Force Exchange Service
Robins AFB, GA
11.2012 - 02.2018
- Processed sales transactions efficiently and assisted customers to ensure a pleasant dining experience. Interacted with guests to provide support and address inquiries. Maintained a clean and organized work environment to facilitate smooth operations.
- Ensured order accuracy and timely fulfillment of to-go orders.
- Drove sales growth through strategic upselling of add-ons and desserts.
- Oversaw all checkout lanes during peak shopping hours to ensure efficient customer service.
- Facilitated training sessions for new hires on sales processes, customer service protocols, and POS systems.
- Oversaw checkout operations during peak sales seasons to ensure efficient customer service.
- Established point-of-purchase displays to enhance product visibility and drive sales.
- Processed sales orders through in-person and online channels.
- Designed and implemented an inviting and organized checkout area.
- Executed processing of returns and refunds to ensure customer satisfaction.
Education
No Degree - Information Technology
University of Baguio
Benguet, PhilippinesCNA - Certified Nursing Assistant
Georgia Technical College
Warner Robins, GA10.2018
High School - undefined
Arellano University
Manila, Philippines03.2000
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving record
Certification
- Certified Nursing Assistant
- Georgia Technical College | October 2018
Timeline
Delivery Driver
Amazon Flex
10.2023 - 11.2025
Welder
Bal Seal Engineering
02.2023 - 10.2023
Assembler
Allegion
05.2022 - 01.2023
Delivery Driver
Amazon DSP
03.2022 - 05.2022
Workforce Staffing
Amazon Distribution Center
07.2021 - 02.2022
Cashier
Army and Air Force Exchange Service
10.2019 - 02.2021
Teacher's Assistant
Child Development Center
05.2019 - 08.2019
Night Auditor
Comfort Inn & Suites
01.2018 - 05.2019
Admin Assistant
MJC Hospitality
01.2018 - 05.2019
Accounting Assistant
Army and Air Force Exchange Service
11.2012 - 02.2018
CNA - Certified Nursing Assistant
Georgia Technical College
High School - undefined
Arellano University
No Degree - Information Technology
University of Baguio