Summary
Overview
Work History
Education
Skills
Timeline
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Kerstin Branson

middleville,MI

Summary

Engagement professional with strong focus on team collaboration and achieving results. Proven ability to manage projects, and coordinate training. Skilled in communication, problem-solving, and adapting to changing needs. Reliable and driven to perform to the very best of my ability at all times.

Overview

4
4
years of professional experience

Work History

Associate Engagement Coordinator

SpartanNash, Family Fare
02.2023 - Current
  • Trained in various departments for the purpose of providing coverage as needed.
  • Developed and implemented dynamic communication strategies.
  • Streamlined event planning processes for increased efficiency and improved associate satisfaction.
  • Organized training for every associate, and guaranteed that we met company standards every period.
  • Handled Interviewing and onboarding for every department.
  • Conducted post-orientation evaluations to identify areas of improvement and implement necessary changes for future success.

Server

Applebees
10.2022 - 02.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Barista

Starbucks
09.2021 - 08.2022
  • Maintained a clean and organized workspace for productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Bonded with my regulars, and joyfully served them as soon as the moment presented itself.

Expo

Flames Bar And Grill
01.2021 - 08.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently.
  • Proven ability to learn quickly and adapt to new situations.

Education

Henry Harrison High School
Evansville, IN
05-2022

Skills

  • Customer service
  • Retail sales
  • Communication skills
  • Time management
  • Effective organizational skills
  • Proficient in Microsoft Office

Timeline

Associate Engagement Coordinator

SpartanNash, Family Fare
02.2023 - Current

Server

Applebees
10.2022 - 02.2023

Barista

Starbucks
09.2021 - 08.2022

Expo

Flames Bar And Grill
01.2021 - 08.2021

Henry Harrison High School

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Kerstin Branson