Kerstin Evans

• Trained in areas of dementia to further excel in customer service abilities
• Providing the upmost care, respect, and restaurant experience for our residents
• Identify and resolve any special requirements, wants and needs of our residents
• Ability to calm residents down when an issue was present
• To ensure the safety of our residents, emergencies were addressed as fast as possible to nursing staff
• Taking residents' food and beverage orders correctly and promptly
• Memorizing residents' regular, go-to food orders
• Serving food to assigned dining area
• Helping staff with taking and serving orders when needed
• Light preparation and assembly of food items
• Attend to assigned tasks and food preparation between meal times
• Setting and clearing tables before and after meal times
• Assisted in dining table set-up to prepare for diversity of event types, following strict service standards.
• Cleaning tables, sweeping and mopping floors between meal times
• Dishwashing when needed

• Providing excellent customer service before, during, and after customers' orders were taken
• Memorizing regular and limited menu items
• Organizing pick up and delivery orders
• Operating deli slicer
• Assembled sandwiches accordingly to each order
• General housekeeping and following food regulations for a sanitary and safe environment

Perform a variety of tasks including:

• Providing excellent, informative, and reliable customer service in a fast-paced environment
• Recommending and initiating product offerings to meet customer changing needs
• Training new hires on products and services, best practices and protocols to reduce process gaps
• Food and beverage preparation and spoilage
• Crafting food and beverages according to customer orders
• Handling cash and register duties for in-store products and gas pumps
• Stocking and refilling products on the floor and food areas when bakery and other deliveries arrive
• General housekeeping and other related functions.

• Offering samples to promote and upsell specials
• Preparing, weighing, portioning, packaging, pricing and serving deli products accurately to customers
• Assessing customer needs, evaluating food allergies and suggesting additional menu items as appropriate
• Updating food displays, cases and other customer-facing areas to increase sales of special items
• Maintaining a well-organized environment
• Following all procedures to sustain high and structured standards of hygiene and cleanliness
• Storing food in designated areas
• Following wrapping, dating, food safety and rotation procedures
• Checking and recording refrigerator and freezer temperatures to maintain food quality and freshness

• Following staff performance and service standards to deliver consistent and positive customer experiences
• Receiving food orders from individuals and explaining offerings
• Memorizing and informing customers on daily and weekly specials
• Operating cash register to process cash, check and credit card transactions
• Acquiring new skills to support team and further accommodate customer needs
• Taking in-store, online, and phone orders
• Sorting pick-up and delivery orders
• Following food safety regulations pertaining to sanitation, food handling and storage
• Preparing batches and individual meals according to established recipes while adhering to safe cooking procedures and temperatures.
• Delivering food safely and on time
• Cleaning and sanitizing all stations and all surfaces of the dining area