Kerstin Singleton
Augusta,GA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
Work History
Resolution Specialist
Walmart
Bentonville, AR
10.2022 - 10.2024
- Provided technical assistance to customers through phone, email and chat support.
- Created reports on the status of outstanding cases and communicated results to management team members.
- Assisted customers with inquiries and complaints, providing timely resolution to customer issues.
Customer Service Representative
URBN Call Center
Martinez, GA
06.2022 - 09.2022
- Identified opportunities for upselling additional products or services based on customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
Crew Trainer
McDonald's
Beech Island, SC
03.2020 - 06.2022
- Assisted management in developing strategies to improve customer service standards.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Ensured that all safety protocols were followed during training sessions.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
Education
High School Diploma -
Laney High School
Augusta, GA05-2022
Skills
- Operations Support
- Technical Support
- Social skills
- Complaint resolution
- Expertise in Microsoft Office
- Call Center Support
- Strong customer service
Timeline
Resolution Specialist
Walmart
10.2022 - 10.2024
Customer Service Representative
URBN Call Center
06.2022 - 09.2022
Crew Trainer
McDonald's
03.2020 - 06.2022
High School Diploma -
Laney High School
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