Kerstyn Smith
Washington
Summary
Dynamic Patient Service Representative with a strong background in HIPAA compliance and insurance verification at Carle Foundation Hospital. Proven ability to handle sensitive patient concerns with empathy while maintaining confidentiality. Skilled in appointment scheduling and data entry, fostering trust and enhancing patient experiences in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Carle Foundation Hospital
06.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Sales Associate
Caseys General Stores Inc
03.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Circle K
11.2020 - 03.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Flooring Installer
Smitty’s Flooring LLC
10.2018 - 11.2020
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
- Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
- Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.
Cashier
Kroger
06.2017 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Washington Community High School
Washington, IL05.2018
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Data entry proficiency
Timeline
Patient Service Representative
Carle Foundation Hospital
06.2022 - Current
Sales Associate
Caseys General Stores Inc
03.2021 - 06.2022
Sales Associate
Circle K
11.2020 - 03.2021
Flooring Installer
Smitty’s Flooring LLC
10.2018 - 11.2020
Cashier
Kroger
06.2017 - 07.2018
Washington Community High School
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