Kertrice Willis
Schenectady
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
14
14
years of professional experience
2013
2013
years of post-secondary education
Work History
Receptionist
Resturant Depot
Albany
02.2024 - Current
- Greeted customers and managed front desk operations at a busy wholesale restaurant supplier.
- Answered phone calls and directed inquiries to appropriate departments efficiently.
- Scheduled appointments for vendors and assisted with product delivery coordination.
- Maintained cleanliness and organization of reception area to promote professionalism.
Store Manager
Shoe Dept
Hudson
01.2018 - 10.2023
- Trained and supervised team members on customer service standards.
- Implemented visual merchandising strategies to enhance product presentation.
- Assisted customers with product selection and returns process.
- Analyzed sales data to optimize product placement and promotions.
Shift Supervisor
Taco Bell
Hudson
09.2011 - 07.2018
- Supervised daily operations to ensure smooth service during peak hours.
- Trained and mentored new team members on company standards and procedures.
- Resolved customer complaints with professionalism and effective communication skills.
- Managed inventory levels and conducted regular stock assessments for timely replenishment.
- Implemented quality control measures to maintain food safety and cleanliness standards.
- Coordinated staff schedules to optimize coverage and efficiency during shifts.
- Enforced health and safety regulations to create a safe work environment for all employees.
Education
Hudson High School
Hudson, NySkills
- Front desk operations
- Appointment scheduling
- Customer inquiry management
- Professional communication
- Customer service
- Monitor food safety
- Food safety regulations
- Food safety
- Team building
- Employee training
- Problem solving
Timeline
Receptionist
Resturant Depot
02.2024 - Current
Store Manager
Shoe Dept
01.2018 - 10.2023
Shift Supervisor
Taco Bell
09.2011 - 07.2018
Hudson High School