KERVENS JOSEPH
Miami,Florida
Summary
Highly motivated and results-driven customer service. Skilled in handling customer inquiries, resolving issues, and building strong relationships. Dynamic in strategic planning, financial analysis, and project management. Skilled in driving growth and profitability through effective decision-making and collaboration.
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Extra Space Storage
04.2024 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Teller
Check Cashing USA
05.2022 - 08.2023
- Managed high-volume customer inquiries with professionalism and efficiency, ensuring customer satisfaction
- Resolved customer complaints and issues promptly, escalating as needed for quick resolution
- Cultivated positive relationships with clients, resulting in increased customer retention and loyalty
- Utilized active listening and empathy to understand and address customer needs effectively.
Cashier
Family Dollar
03.2020 - 07.2020
- Skilled in providing top-notch customer service and resolving issues efficiently
- Trained in handling cash transactions accurately, providing excellent customer service, and maintaining cleanliness
- Experienced in operating POS systems and balancing cash drawers at the end of the shift.
Education
Bachelor of Science - Business Administration And Management
Florida Memorial University
Miami, FL12.2023
Associate of Arts - Business Administration And Management
Kansas City Kansas Community College
Kansas City, KS05.2021
Skills
- Problem-solving
- Communication
- Patience
- Empathy
- Time management
- Active listening
- Adaptability
- Attention to detail
- Customer Relations
- Customer Service
- Store Opening and Closing
- Cash auditing
Languages
English
Native or Bilingual
Haitian Creole
Native or Bilingual
French
Professional Working
Timeline
Assistant Store Manager
Extra Space Storage
04.2024 - Current
Teller
Check Cashing USA
05.2022 - 08.2023
Cashier
Family Dollar
03.2020 - 07.2020
Bachelor of Science - Business Administration And Management
Florida Memorial University
Associate of Arts - Business Administration And Management
Kansas City Kansas Community College
Similar Profiles
Jaimie FredericksJaimie Fredericks
Store Manager at Life Storage/Extra Space StorageStore Manager at Life Storage/Extra Space Storage
ISRAEL RAMOSISRAEL RAMOS
Store Manager at Life Storage/ Extra Space StorageStore Manager at Life Storage/ Extra Space Storage
Kaon WilliamsKaon Williams
Assistant Manager at Extra Space StorageAssistant Manager at Extra Space Storage
ELIJAH GOFFELIJAH GOFF
Assistant Store Manager at Extra Space StorageAssistant Store Manager at Extra Space Storage
Christian CabreraChristian Cabrera
Golf Associate at Dick Sporting GoodsGolf Associate at Dick Sporting Goods