Kervin Marcellus
Lawrenceville,GA
Summary
Experienced Epic EMR Trainer possessing excellent effective written and oral communications skills looking forward to growing with a reputable company. Thrive in a fast-paced environment, with the proven ability to respond quickly and efficiently handling challenging tasks and clients. Proven proficiency in Epic. Proven ability to teach, assist, and provide effective training and Go-Live support during various stages of healthcare management EMR software conversions and/or implementations.
Overview
7
7
years of professional experience
Work History
Epic Credentialed Trainer
CSI Companies
10.2021 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Generated reports to track performance and analyze trends.
- Supported Registration Front desk registration, scheduling, patient
- access, DAR, RTE -Insurance crossmatching,
- Chart Review
- lab labels, paper order transcription, enterprise payment, document scan and e-sign
Epic Cadence ATE Support Consultant
Medfirst Consulting
02.2017 - Current
- Provided at the elbow support to front desk administrative staff for outpatients and specialty clinics
- help navigate appointment desk and Snapboard/DAR which many functions are perform from
- Tested new software and hardware prior to deployment.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
Epic Credentialed Trainer
HealthRise
07.2019 - 11.2022
- Provides onsite application training and support for Epic product go-lives/implementations.
- Collaborating with Principal Trainers in the design and development of role-based training programs to support the workflows to be implemented.
- Reviews and tests new builds, hot fixes or major application releases prior to implementing in the production environment.
- Provides expert level details support of the Epic application suite within their area
Education
Associate of Science - Criminal Justice
Gwinnett Technical College
Lawrenceville, GA12.2024
Skills
- Group Discussion Facilitation
- Attention to Detail
- Orientation and Onboarding
- Management Consultation
- Training Video Production
- Lectures and Discussions
- Team Exercises
- Decision-Making
Timeline
Epic Credentialed Trainer
CSI Companies
10.2021 - Current
Epic Credentialed Trainer
HealthRise
07.2019 - 11.2022
Epic Cadence ATE Support Consultant
Medfirst Consulting
02.2017 - Current
Associate of Science - Criminal Justice
Gwinnett Technical College