Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natalie Riley

Reno,NV

Summary

Process Trainer with 10+ years of experience in Epic and Nextgen products. Collaborative team player skilled in understanding training needs for sales and marketing. Seeking a long-term position to apply extensive knowledge and skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Epic Principal Trainer, Radiant

Sutter Health (via Randstad)
Sacramento, CA
04.2023 - Current
  • Facilitated workshops that included role play activities, case studies and group discussions.
  • Managed external vendors providing services related to professional development initiatives.
  • Established an onboarding program for new hires that emphasized company values and culture.
  • Created course materials including lesson plans, instructor guides, job aids, quick reference cards and other resources.
  • Provided onsite instruction for a variety of topics related to software applications and technology.
  • Analyze and evaluate training effectiveness and program outcomes with reporting software.
  • Communicate and collaborate on new project goals, funding, training, and implementation of new software.
  • Collaborated with subject matter experts to develop content for various training initiatives.
  • Developed and implemented training plans to ensure successful execution of courses.

Epic Principal Trainer, Radiant/Willow/ASAP

Renown Health
Reno, NV
05.2021 - 04.2023
  • Created course materials including lesson plans, instructor guides, job aids, quick reference cards and other resources.
  • Conducted reviews, assessments and evaluations to measure effectiveness of instructional design.
  • Coached and mentored trainers in the development of their skillsets within the organization.
  • Analyzed learner feedback surveys to identify areas for improvement in the curriculum.
  • Led team meetings to discuss best practices, challenges and successes in the training department.
  • Organized monthly train-the-trainer sessions focused on improving instructional techniques.
  • Ensured proper utilization of hardware and software tools necessary for effective delivery of instruction.

Senior Application Support Specialist, NextGen

Community Medical Centers Inc.
Stockton, CA
04.2015 - 05.2021
  • Monitored system performance, identified issues and implemented solutions in a timely manner.
  • Provided technical assistance and support for application software products to end-users.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
  • Collected, analyzed and reported on data for use in operational planning.
  • Conducted workflow analysis, space design or cost comparison analysis.

Education

Bachelor of Science - Business Management

University of Phoenix
Sacramento, CA
06.2014

Skills

  • Baxter Smart Pump SME
  • Plum 360 Smart Pump SME
  • Course Materials Development
  • Creative Solution Development
  • Group Discussion Facilitation
  • Process Management Oversight
  • Building Materials
  • Virtual Learning Management
  • Training Method Development
  • Process Improvement Strategies
  • Orientation and Onboarding
  • Training Program Design
  • Training Video Production
  • Instructor Selection
  • Public Lecturing
  • Process Knowledge

Certification

  • Certified in Radiant, Epic - 3.5 years
  • Epic Credentialed in: ASAP, Willow, and Resolute (3.5 years)
  • Certified in Nextgen EHR and Practice Management (PM) - 8 years
  • CompTia CTT+ Certified Trainier - 5+ years

Timeline

Epic Principal Trainer, Radiant

Sutter Health (via Randstad)
04.2023 - Current

Epic Principal Trainer, Radiant/Willow/ASAP

Renown Health
05.2021 - 04.2023

Senior Application Support Specialist, NextGen

Community Medical Centers Inc.
04.2015 - 05.2021

Bachelor of Science - Business Management

University of Phoenix
Natalie Riley