Process Trainer with 10+ years of experience in Epic and Nextgen products. Collaborative team player skilled in understanding training needs for sales and marketing. Seeking a long-term position to apply extensive knowledge and skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Epic Principal Trainer, Radiant
Sutter Health (via Randstad)
Sacramento, CA
04.2023 - Current
Facilitated workshops that included role play activities, case studies and group discussions.
Managed external vendors providing services related to professional development initiatives.
Established an onboarding program for new hires that emphasized company values and culture.
Created course materials including lesson plans, instructor guides, job aids, quick reference cards and other resources.
Provided onsite instruction for a variety of topics related to software applications and technology.
Analyze and evaluate training effectiveness and program outcomes with reporting software.
Communicate and collaborate on new project goals, funding, training, and implementation of new software.
Collaborated with subject matter experts to develop content for various training initiatives.
Developed and implemented training plans to ensure successful execution of courses.
Epic Principal Trainer, Radiant/Willow/ASAP
Renown Health
Reno, NV
05.2021 - 04.2023
Created course materials including lesson plans, instructor guides, job aids, quick reference cards and other resources.
Conducted reviews, assessments and evaluations to measure effectiveness of instructional design.
Coached and mentored trainers in the development of their skillsets within the organization.
Analyzed learner feedback surveys to identify areas for improvement in the curriculum.
Led team meetings to discuss best practices, challenges and successes in the training department.
Organized monthly train-the-trainer sessions focused on improving instructional techniques.
Ensured proper utilization of hardware and software tools necessary for effective delivery of instruction.
Senior Application Support Specialist, NextGen
Community Medical Centers Inc.
Stockton, CA
04.2015 - 05.2021
Monitored system performance, identified issues and implemented solutions in a timely manner.
Provided technical assistance and support for application software products to end-users.
Evaluated software or hardware to recommend improvements or upgrades.
Maintained records of data communication transactions, problems, and remedial actions or installation activities.
Performed variety of clerical and administrative duties pertaining to on-site support.
Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
Collected, analyzed and reported on data for use in operational planning.
Conducted workflow analysis, space design or cost comparison analysis.
Education
Bachelor of Science - Business Management
University of Phoenix
Sacramento, CA
06.2014
Skills
Baxter Smart Pump SME
Plum 360 Smart Pump SME
Course Materials Development
Creative Solution Development
Group Discussion Facilitation
Process Management Oversight
Building Materials
Virtual Learning Management
Training Method Development
Process Improvement Strategies
Orientation and Onboarding
Training Program Design
Training Video Production
Instructor Selection
Public Lecturing
Process Knowledge
Certification
Certified in Radiant, Epic - 3.5 years
Epic Credentialed in: ASAP, Willow, and Resolute (3.5 years)
Certified in Nextgen EHR and Practice Management (PM) - 8 years