Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst
Natalie Riley

Natalie Riley

Reno,NV

Summary

Hardworking Process Trainer with extensive knowledge of Epic and Nextgen products and related processes. Collaborative team player adept at working with sales and marketing to understand training needs. Eager to apply skills and 9+ years of experience to a long-term position.



Overview

8
8
years of professional experience
1
1
Certification

Work History

Epic Principal Trainer, Radiant

Contractor, Randstat Inc.
Sacramento, CA
04.2023 - Current
  • Created unique materials to support training programs.
  • Delivered robust training courses via classroom and e-learning programs.
  • Provided coaching and mentoring to employees.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Analyzed and evaluated training effectiveness and program outcomes.

Epic Principal Trainer, Non - Clinical

Renown Health
Reno, NV
05.2021 - 04.2023
  • Delivered support as part of strong training team.
  • Learned about groups, intakes, case management and crisis management.
  • Helped manage cases and dealt with variety of crisis situations, i.e. downtime policy and procedures, etc.
  • Created unique materials to support training programs.
  • Led robust Imaging and Diagnostic training courses via classroom and e-learning programs.
  • Developed and transitioned E-Lessons into an 'In - Person' class
  • Led team training and implementation of the Baxter Pump upgrades.
  • Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
  • Managed time efficiently in order to complete all tasks within deadlines.

Senior Application Support Specialist

Community Medical Centers
Stockton, CA
04.2015 - 05.2021
  • Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
  • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
  • Installed, configured and provided ongoing configuration management for Nextgen Software custom applications.
  • Involved in all testing procedures and wrote test cases and scenarios for development team.
  • Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
  • Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
  • Used Tableau to track, maintain and update 50+ trouble tickets per day.
  • Prepared in-depth reports for each project managed and updated documentation as changes occurred.
  • Interacted with clients to resolve issues and answer software-related questions.
  • Provided training to end users on new and updated systems and software.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

Education

Bachelor of Science - Business Management

University of Phoenix
Sacramento, CA
06.2014

Skills

  • Course Materials Development
  • Creative Solution Development
  • Group Discussion Facilitation
  • Process Management Oversight
  • Employee Interviewing
  • Building Materials
  • Virtual Learning Management
  • Training Method Development
  • Process Improvement Strategies
  • Orientation and Onboarding
  • Training Program Design
  • Training Video Production
  • Team Exercises
  • Instructor Selection
  • Public Lecturing
  • Process Knowledge

Certification

  • Certified in Radiant, Epic - 1.5 years
  • Epic Credentialed in: ASAP, Willow, and Resolute (2 years)
  • Certified in Nextgen EHR and Practice Management (PM) - 6 years
  • CompTia CTT+ Certified Trainier - 5+ years

Timeline

Epic Principal Trainer, Radiant

Contractor, Randstat Inc.
04.2023 - Current

Epic Principal Trainer, Non - Clinical

Renown Health
05.2021 - 04.2023

Senior Application Support Specialist

Community Medical Centers
04.2015 - 05.2021

Bachelor of Science - Business Management

University of Phoenix

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Natalie Riley