Kerwin Frix
Knoxville,Tennessee
Summary
The most significant qualification I have for the Hospice Liaison position is that in 2022, I was the sole caregiver for my dying father, and no medical professional ever offered or even spoke to us about hospice care. Not his PCP, not his cancer doctor, not any nurse, doctor, or any other medical professional from the hospital. As a patient, my dad could have benefited from hospice care and its medical and professional knowledge and skills. As a caregiver and daughter, I was struggling, emotionally and physically. Hospice could have helped support me in caring for my dad. It would be a gift to be able to make sure medical professionals, patients and caregivers were aware of the support hospice can provide.
Another strength I possess is the ability to build relationships with people. Pharmacies can feel transactional. We have a product the customer needs and the customer pays us for that product. But I am genuinely interested in my customers. I ask about their lives and follow up with them next time I see them. As a result, I have customers who come by every week to see me, just to say hi, One of my customers told her husband, "If I were on a desert island, I'd take Kroger pharmacy with me," in part because of the positive relationships I build with my customers
Overview
2026
2026
years of professional experience
Work History
Certified Pharmacy Technician
Kroger Pharmacy
08.2018 - Current
- Processed prescriptions accurately and efficiently using pharmacy management software.
- Assisted with clinical queue medication therapy management/adherence.
- Maintained inventory levels by monitoring stock and placing orders as needed.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Collected co-payments or full payments from customers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Reviewed and verified customer information and insurance provider information.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Program Manager
Outlier's ACT Prep
2016 - 2017
Responsibilities: employee payroll, client billing, scheduling appointments; organizing and preparing curriculum for the Mock ACT tests and ACT classes; contacting clients (parents & students), potential clients, schools and other academic organizations; responding to client questions and concerns; attending meetings on behalf of Outlier’s Advantage; training volunteers and new employees.
Education
J.D. - Law
University of Tennessee College of Law
KnoxvilleBachelor of Arts - English, Writing Concentration
University of Tennessee
Knoxville, TNSkills
- Community liaison & outreach experience
- Educated & trained employees and volunteers
- Develop & maintain customer relationships in pharmacy
- Assess patient needs and barriers to care in pharmacy via clinical queue and in-person interactions
- Documents and maintains accurate records of patient interactions on patient's profile
- Achieves/maintains vaccine goals in pharmacy by offering multiple vaccines, adding payor medical plan or discount card if vaccine not covered by pharmacy benefit or patient does not have insurance
- Short & long term goals (weekly, monthly, yearly) for vaccines, number of scripts filled, and work percent effectiveness
- Responds to patient concerns and complaints quickly Ensures patient feels heard and understood and works to satisfactorily resolve concerns or complaints
Timeline
Certified Pharmacy Technician
Kroger Pharmacy
08.2018 - Current
Program Manager
Outlier's ACT Prep
2016 - 2017
J.D. - Law
University of Tennessee College of Law
Bachelor of Arts - English, Writing Concentration
University of Tennessee
Leadership, Collaboration, & Training Experience
PBIS Committee, House System Committee, member, Green Magnet Academy, 2018
· Leadership Committee, Steering Committee, member, Green Magnet Academy, September 2017-2020
o As a member of these four committees, my responsibilities include brainstorming ideas with committee members for improving existing programs, developing additional strategies and implementing them.
· Our Community Organization, East Knox/Five Points, 2016-2020
o Recorder of the Minutes
· University of Tennessee Alumni Association, Board Member, 2016-17
· Beck Cultural Exchange Center, Volunteer & Eighth of August Committee Member, 2015-2018
o Recorder of the Minutes, Eighth of August Committee
o Responsibilities included reading and editing texts, transcribing audio recordings of oral histories, researching people and events, alphabetizing and organizing files, contacting community volunteers, and brainstorming ideas and opportunities for Beck.
Ruby Tuesday Trainer, 2000-01