Zariah Taylor
Dublin
Summary
Certified Pharmacy Technician with a proven track record at Kroger Pharmacy, dedicated to enhancing operational efficiency and elevating customer satisfaction. Expertise in drug security and adept problem-solving has resulted in significant improvements in prescription processing and insurance claims reconciliation. Proficient in supporting pharmacists while maintaining strict patient confidentiality, demonstrating exceptional teamwork and a commitment to outstanding customer service. Passionate about contributing to a collaborative healthcare environment that prioritizes patient care and safety.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Kroger Pharmacy
12.2023 - Current
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Processed and dispensed prescription medications accurately and efficiently.
- Maintained inventory levels, ensuring timely restocking of medications and supplies.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Counted, measured, and compounded medications following standard procedures.
- Communicated directly with doctors offices via telephone, fax and email.
Sales Specialist
Home Depot
11.2020 - 08.2023
- Assisted customers in selecting appliances, boosting sales through tailored recommendations and enhancing overall shopping experience.
- Worked with team members to streamline inventory management, ensuring product availability and reducing customer wait times.
- Conducted product demonstrations, effectively highlighting features to drive customer interest and result in increased purchase rates.
- Provided ongoing training to new staff, fostering a knowledgeable team and improving customer service quality.
- Monitored sales trends and customer feedback to refine product offerings, enabling targeted recommendations that enhanced the overall shopping experience.
- Providing excellent customer service, addressing inquiries, and resolving any issues or concerns.
- Successfully persuading customers to purchase products or services, meeting or exceeding sales targets.
- Keeping up-to-date on product knowledge, industry trends, and competitor activities.
- Helped with setting up delivery and installation.
Education
High School Diploma -
Southwest High School
Macon, GA05-2020
Skills
- Pharmacy Operations
- Drug Security
- HIPAA
- Claims assessment proficiency
- Analytical problem solving
- Customer Service
- Medication Dispensing
- Billing accuracy assurance
- Coding
- Inventory Management
- Patient Confidentiality
- Team Collaboration
- Sales representatives
- Sales Forecasting
- Product Demonstration
- Customer Insights
- Conflict Management
- Operational Efficiency
- Market Trends
- Regulatory Knowledge
- Analytical Thinking
- Organizational Skills
- Customer Relationship Management
- Sales Analytics
- Risk Management
- Strategic Planning
- Attention to Detail
- Data entry
- Attention to detail
- Problem-solving skills
- Insurance billing
- Pharmaceutical calculations
- Manual and automated medication dispensing
- Workflow optimization
- Pharmacist support
- Pharmacy law compliance
- Advanced math skills
- Aseptic techniques
- Inventory management
- Updating medication histories
Certification
- CPHT Certification - NHA – Jan 2025
- CPR Certification - Basic Life Support – Jan 2025
- Immunization Certification - Vaccine Administration – Jan 2025 - Jan 2027
Timeline
Certified Pharmacy Technician
Kroger Pharmacy
12.2023 - Current
Sales Specialist
Home Depot
11.2020 - 08.2023
High School Diploma -
Southwest High School