Kristine Kerwin
Business Professional
Detroit,Michigan
Summary
Dynamic leader with a proven track record in guiding teams, managing complex projects, and driving strategic objectives to successful completion. Expertise in developing streamlined processes that uphold high standards while aligning team efforts with organizational goals. Recognized for a collaborative approach that fosters teamwork and a steadfast commitment to excellence. Passionate about leveraging skills to enhance productivity and achieve outstanding results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Operations Management
Contracted
01.2010 - Current
- Achieved exceptional results by applying innovative solutions to complex challenges. Delivered impactful outcomes through effective problem-solving and technical expertise. Advanced organizational objectives by streamlining processes and enhancing efficiency.
- Achieved significant improvements in team efficiency by implementing analytical solutions to complex issues. Delivered impactful results through proactive engagement and collaboration, driving business success and enhancing overall team performance.
- Managed onboarding procedures, focusing on effective integration of new hires into company culture.
- Streamlined training processes by coordinating schedules and materials for new employee orientation across diverse departments.
- Established effective communication pathways in collaboration with HR teams to support seamless onboarding processes.
- Collaborated on the redesign of orientation materials, ensuring alignment with organizational values and enhancing new hire engagement.
- Developed and implemented training programs for new employees, focusing on technology usage for seamless integration into company systems and job functions.
- Delivered engaging HR training sessions, focusing on best practices and compliance for staff managers and executives.
- Directed budget planning and resource allocation to optimize operational efficiency across departments.
- Led cross-functional teams to develop and implement strategic initiatives aligning with organizational goals.
Student Teacher
Edustaff
01.2026 - Current
- Supported classroom management by implementing behavioral strategies and routines.
- Fostered positive relationships with students, promoting a supportive learning environment.
- Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
- Encouraged critical thinking and problem solving skills to enable students to step out of comfort zone.
USA Director, Client Growth Strategist
Hunt and Palmer aka Premier Aviation (UK) Ltd
01.2022 - Current
- Developed and implemented strategic sales plans to enhance revenue growth across multiple hotel properties.
- Led cross-functional teams to execute promotional campaigns, increasing brand visibility and customer engagement.
- Analyzed market trends and competitor activities to refine pricing strategies and optimize sales performance.
- Established relationships with corporate clients, driving repeat business and fostering long-term partnerships.
- Oversaw budget management processes, ensuring alignment with financial objectives while maximizing resource allocation.
- Monitored key performance indicators, utilizing data-driven insights to inform strategic decision-making and operational improvements.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Developed high-performing sales teams through targeted recruitment, training, mentoring, and coaching activities.
- Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
- Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
- Negotiated favorable contract terms with suppliers, optimizing profit margins while maintaining product quality standards.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Organized promotional events and interacted with community to increase sales volume.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Aviation Inflight Specialist
Delta Air Lines
12.2021 - Current
- Implemented and managed strategic initiatives since 2006.
- Developed interactive training materials aimed at ensuring new employees grasp essential safety protocols and industry regulations.
- Operational performance
- Navigated challenging inflight circumstances, utilizing robust leadership and strategic decision-making to secure safe outcomes.
- Performed detailed evaluations of safety protocols via audits and inspections, guaranteeing alignment with company policies and regulatory mandates.
- Investigated existing workflows and contributed to the establishment of standard operating procedures to streamline flight operations.
- Lead improvements in flight crew operations.
- Evaluated safety incidents and concerns, delivering comprehensive reports to designated personnel and regulatory authorities.
- Investigations, professional development of 88 direct hires, onboarding and company separation
- Conducted comprehensive development and implementation of emergency procedures to ensure compliance with safety standards and facilitate effective crisis management.
Director of Inflight and Flight Attendant
Penske Jet, Boeing, Pentastar, GM, EJM, ACASS, SunAir
01.2009 - Current
- Coordinated with crew members to reinforce safety protocols and maintain effective emergency procedures.
- Conducted regular checks of cabin conditions during flights, proactively addressing concerns to maintain high standards of passenger satisfaction.
- Developed and implemented training programs for new flight attendants, focusing on adherence to company policies and exceptional customer service.
- Delivered comprehensive pre-flight briefings, supplying crew with necessary insights to optimize performance and maintain safety protocols.
- Analyzed service workflows and developed targeted strategies to optimize efficiency, facilitating smoother operations during busy periods.
- Responded effectively to unexpected schedule changes and challenges, ensuring a constructive and positive work environment.
- Implemented safety protocols through diligent pre-flight checks, maintaining compliance with FAA regulations for cabin safety.
- Executed emergency medical procedures with precision, maintaining communication with cockpit crew to facilitate optimal response.
- Fostered a culture of excellence by achieving top performance ratings in customer service, teamwork, and punctuality.
- Engaged with team members to deliver exceptional service and maintain a smooth travel experience for passengers across domestic and international routes.
- Coordinated real-time communication between flight deck and cabin crew, promoting collaboration and operational fluidity.
- Strengthened team dynamics by employing effective communication techniques to foster collaboration among diverse crew members across different circumstances.
- Conducted thorough verification of aircraft and passenger compliance with safety regulations and operational policies.
- Assessed and resolved passenger disputes and medical situations promptly to maintain a safe and pleasant flight environment.
- Managed meal service efficiency through precise order taking, rapid food delivery, and careful attention to dietary restrictions and special requests.
Director of Sales
Intercontinental Hotels Group (IHG Hotel Group - Holiday Inn)
01.2017 - 01.2019
- Designed and executed comprehensive sales strategies to optimize revenue performance across a portfolio of hotel properties.
- Orchestrated targeted service training programs with cross-functional teams to drive improvements in guest satisfaction metrics.
- Developed and maintained key alliances with local businesses to drive group bookings and optimize occupancy.
- Achieved significant revenue growth by establishing ambitious sales targets and executing effective deployment strategies. Developed strategic go-to-market plans that leveraged all available revenue opportunities.
- Developed and executed targeted lead generation initiatives to penetrate untapped markets and increase customer acquisition.
- Formulated comprehensive business plans that resulted in surpassing sales quotas and boosting profit margins.
Education
CTE -
American Hotel And Lodging Educational Institute
01.2024
CTE - Aviation
Initial And Recurrent CTE
Atlanta, GA02.2021
undefined
Hospitality Training Institute of Michigan
01.2024
Bachelor of Arts -
California School of Arts
Pasadena, California01.2001
Skills
- Financial and project management, master of sales, brand representation, guest experience, team building public speaking
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Operations management
- Project management
- Team management
- Creativity and innovation
- Strategies and goals
- Employee development
- Organizational development
- Budget control
- Change management
- Business planning
- Staff development
- Issues resolution
- Negotiation
- Contract and vendor management
- Hiring and retention
- Rules and regulations
- Business development
- Contract negotiation
- Legal and regulatory compliance
- Partnerships and alliances
- Crisis management
- Facilities management
- Contract management
- Human resources management
- Sales management
- Information technology management
- Non-profit management
- Leadership development
- Coaching and mentoring
- Analytical thinking
- Conflict resolution
- Cross-functional team leadership
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 88 staff members.
- Collaborated with team of 6 in the development of flight attendants
Affiliations
- (WAI) Women in Aviation Intl
- (HRC) Human Relations Commission
- Chefs of America
- Jackson College Culinary Board
Certification
FAA Certification Inflight Emergencies and Procedures
CPR and AED
Michigan Training Institute
Flight Safety International
Delta Professional Development
Timeline
Student Teacher
Edustaff
01.2026 - Current
USA Director, Client Growth Strategist
Hunt and Palmer aka Premier Aviation (UK) Ltd
01.2022 - Current
Aviation Inflight Specialist
Delta Air Lines
12.2021 - Current
Director of Sales
Intercontinental Hotels Group (IHG Hotel Group - Holiday Inn)
01.2017 - 01.2019
Service Operations Management
Contracted
01.2010 - Current
Director of Inflight and Flight Attendant
Penske Jet, Boeing, Pentastar, GM, EJM, ACASS, SunAir
01.2009 - Current
undefined
Hospitality Training Institute of Michigan
CTE -
American Hotel And Lodging Educational Institute
CTE - Aviation
Initial And Recurrent CTE
Bachelor of Arts -
California School of Arts