Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kesana Smoutherson

Charlotte,North Carolina

Summary

Proven track record in enhancing kitchen operations and customer satisfaction at Saber Healthcare, leveraging strong problem-solving and food handling safety skills. Excelled in team collaboration and sanitation, significantly reducing cross-contamination risks. Demonstrated leadership in training staff, ensuring compliance with health codes, and improving service delivery efficiency.


Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.


Reliable and upbeat Retail Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

6
6
years of professional experience

Work History

Dietary Aide

Saber Healthcare
06.2024 - Current
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Followed all food safety regulations while preparing meals for patients.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

Lead Food Service Worker

Aramark
10.2019 - Current
  • Ensured compliance with local health codes through strict adherence to sanitation guidelines and regular inspections.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and maintained work areas, equipment and utensils.
  • Trained new staff on food preparation and safety procedures.
  • Pushed, pulled and transported large loads and objects.
  • Lifted and carried heavy materials.

Retail Sales Associate

Ross Dress for Less
03.2018 - 09.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.

Education

Medical Records Certification - Medical Records

University of Phoenix
Tempe, AZ
02.2025

High School Diploma -

Zebulon B Vance High School
Charlotte, NC
06.2017

Skills

  • Time Management
  • Problem-Solving
  • Customer Service
  • Patient Communication
  • Team Collaboration
  • Food handling safety
  • Verbal Communication
  • Written Communication
  • Effective Communication
  • ServSafe Food Manager
  • Computer Skills
  • Flexible Schedule
  • Issue Resolution
  • Meal Preparation
  • Kitchen Operations
  • Heavy Lifting
  • Nutrition knowledge
  • Sanitization
  • Scheduling and Planning
  • Cooking
  • Decision-Making
  • Active Listening
  • Food Handler Certification

Timeline

Dietary Aide

Saber Healthcare
06.2024 - Current

Lead Food Service Worker

Aramark
10.2019 - Current

Retail Sales Associate

Ross Dress for Less
03.2018 - 09.2019

Medical Records Certification - Medical Records

University of Phoenix

High School Diploma -

Zebulon B Vance High School

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Kesana Smoutherson