Kesean Link
Houston,TX
Summary
Experienced team member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Highly efficient within the food industry well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
2
2
years of professional experience
Work History
Team Member
Pinkberry Frozen Yogurt
01.2023 - 06.2023
- Processed sales transactions for cash, debit, and credit purchases.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
- Greeted incoming customers and provided reliable, friendly customer service.
Crew Member
Urban Bird
06.2022 - 12.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Crew Member
Five Guys
03.2022 - 05.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Team Member
Slim Chickens
11.2021 - 02.2022
- Greeted guests pleasantly and answered menu questions.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used proper techniques to prepare food and ingredients.
- Prepared food orders, cooking on grill and operating fry station.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Team Member
Taco Cabana
05.2021 - 10.2021
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Made change and returned correct cash and coin to patrons.
- Suggested complementary items to orders to boost sales.
- Delivered special orders to waiting vehicles and tables to promote specialized service.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
High School Diploma -
Lamar High School
Houston, TX06.2023
Skills
- Maintain Food Safety
- Critical Thinking
- Billing and Payment Processing
- Dishwashing and Sanitization
- Vegetable and Fruit Preparation
- Customer Support
- Cash Register Operations
- Meat Preparation
Timeline
Team Member
Pinkberry Frozen Yogurt
01.2023 - 06.2023
Crew Member
Urban Bird
06.2022 - 12.2022
Crew Member
Five Guys
03.2022 - 05.2022
Team Member
Slim Chickens
11.2021 - 02.2022
Team Member
Taco Cabana
05.2021 - 10.2021
High School Diploma -
Lamar High School
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