Kesha Brown
Dallas,TX
Summary
Adept at fostering client relationships and resolving complex issues, my tenure at Connexus Resource Group honed my problem-solving and interpersonal skills. Leveraging CRM software and a strong work ethic, I consistently exceeded performance metrics, enhancing customer satisfaction and contributing to business growth. My collaborative approach and proficiency in Salesforce CRM underscore my ability to drive results in high-pressure environments.
Lead Generation Specialist with strong focus on team collaboration and achieving results. Skilled in identifying and nurturing potential leads, utilizing CRM tools, and implementing targeted marketing strategies. Adaptable and reliable, able to flex with changing needs and drive impactful outcomes. Known for exceptional communication and problem-solving abilities.
Overview
2025
2025
years of professional experience
Work History
Client Support Specialist
Connexus Resource Group
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
Tech Support
Remex/mckesson
11.2023 - 12.2024
- Served as a liaison between customers and tech support teams when needed.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Liaised with IT department to ensure reliable tech support for all facility operations.
- Enhanced customer satisfaction by providing timely and efficient technical support for various IT-related problems.
Lead Generation Specialist
Spectrumvoip
04.2020 - 01.2023
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Collaborated with sales teams to ensure accurate lead tracking and timely follow-ups, enhancing overall customer experience and satisfaction.
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Increased lead generation by implementing targeted email campaigns and personalized outreach strategies.
- Maintained an up-to-date knowledge of industry best practices and trends, applying relevant findings to the optimization of lead generation processes.
- Managed multiple lead generation channels simultaneously, ensuring consistent results across all platforms.
- Implemented a CRM system to streamline lead management processes, resulting in improved organization and increased efficiency.
- Overcame objections using friendly, persuasive strategies.
Roadside Assistance Dispatcher
Inmans Auto Rescue
02.2019 - 04.2020
- Streamlined dispatch process for quicker response times to emergency situations.
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from both clients and colleagues.
- Assisted in the development of policies and procedures for the dispatch center, promoting consistency across the team.
- Coordinated with tow truck drivers and service providers, ensuring efficient and timely assistance to stranded motorists.
Lead Generation Specialist
Impact Work Force Solutions
11.2017 - 01.2019
Education
Bachelor Of Science - Criminal Justice
Strayer University
Alexandria, VAAssociate Of Arts - Business Management
University of Phoenix
Tempe, AZ08.2011
Skills
- Interpersonal and written communication
- Client relationship building
- Empathy and patience
- Support inquiry assistance
- Strong work ethic
- Problem resolution aptitude
- Problem resolution
- Teamwork and collaboration
- CRM software
- Relationship building
- Calm and professional under pressure
- Inbound call management
- Remote office availability
- Salesforce CRM
- MS office
- De-escalation techniques
- Time management
Timeline
Tech Support
Remex/mckesson
11.2023 - 12.2024
Lead Generation Specialist
Spectrumvoip
04.2020 - 01.2023
Roadside Assistance Dispatcher
Inmans Auto Rescue
02.2019 - 04.2020
Lead Generation Specialist
Impact Work Force Solutions
11.2017 - 01.2019
Client Support Specialist
Connexus Resource Group
Bachelor Of Science - Criminal Justice
Strayer University
Associate Of Arts - Business Management
University of Phoenix
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