Open To Work
Kesha Jones
Brownsville,TN
Work Preference
Summary
Dedicated and motivated data entry professional with a proven track record in handling diverse responsibilities and resolving complex issues. Skilled in conflict resolution, persuasive communication, and detailed-oriented work. Seeking a challenging position to leverage my skills and contribute to a company’s success.
Overview
2027
2027
years of professional experience
Work History
Logistics Specialist
Teknor Apex Company
Brownsville, TN
05.2017 - Current
- Collaborated with suppliers to maintain strong relationships and streamline processes.
- Coordinated shipments and deliveries to optimize transportation efficiency.
- Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.
- Developed and maintained positive customer relations, resulting in 15% increase in customer satisfaction.
- Coordinated import and export operations, adhering to tight schedules and deadlines.
Remote Data Entry Agent
Master Fleet International
Master Fleet National, Remotely, USA
06.2021 - 12.2021
- Answered a constant flow of customer calls with minial wait times, for a 25% increase in satisfaction.
- Recommended potential products or services based on customer needs, contributing to sales growth.
- Maintained detailed records of customer interactions and implemented appropriate actions to resolve issues within the CRM system.
- Verified proper hardware and software configuration setup, resulting in improved user experience.
- Collaborated with different departments to solve member concerns.
- Identified missing information, discrepancies, and uncategorized activity and followed up as needed.
Sales Audit/Payroll Clerk/Supervisor
Kirklands, INC
Jackson, TN
1997 - 11.2016
- Corresponded with 100s of customers via email, phone, chat, resolving issues related to lost packages, damaged items, and order problems.
- Maintained composure and courtesy in handling challenging customer situations, ensuring customer satisfaction.
- Provided accurate, valid, and complete information to stores/members/customers by utilizing the proper methods/tools.
- Investigated customer complaints regarding incorrect billing amounts or payment discrepancies.
- Collaborated with store teams to resolve audit-related issues with credit card and bank transactions.
- Assisted in preparing financial reports for management review.
- Utilized payroll software to streamline processing and enhance accuracy effectively such as ADP and Kronos.
- Maintained accurate employee records and updated information as needed.
- Ensured compliance with federal and state payroll regulations consistently.
Education
Bachelor of Science - Business Administration
University of Phoenix
Phoenix05-2011
High School Diploma -
Haywood High School
Brownsville, TN05-1994
Medical Coding & Billing
Penn Foster Career School
Scranton, PA06-2026
Bookkeeping Training/Accounting
Penn Foster Career School
Scranton, PA06-2026
Skills
- Excellent communication skills, written and verbal
- Proficient in CRM/SAP/Salesforce systems and Microsoft Office
- Excellent attention to detail and accuracy in data entry and record keeping
- Flexible to change and procedures
- Email Marketing
- Abilty to multi-task and manage time effectively
- Typing speed of 60 wpm
- Introduction to Quickbooks
- Financial Reporting
- Escalation Handling
- Technical Support
- Zendesk (Intermediate)
- Resolution Specialist Project Manangement
Timeline
Remote Data Entry Agent
Master Fleet International
06.2021 - 12.2021
Logistics Specialist
Teknor Apex Company
05.2017 - Current
Sales Audit/Payroll Clerk/Supervisor
Kirklands, INC
1997 - 11.2016
Bachelor of Science - Business Administration
University of Phoenix
High School Diploma -
Haywood High School
Medical Coding & Billing
Penn Foster Career School
Bookkeeping Training/Accounting
Penn Foster Career School