Summary
Overview
Work History
Education
Skills
Timeline
Generic

Markesha McEachern

Oviedo,FL

Summary

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Overview

5
5
years of professional experience

Work History

Customer Service Manager

Walmart
Orlando , Florida
07.2022 - Current
  • Delegated work to staff, setting priorities and goals.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Monitored phone calls to provide feedback and coaching.

Togo Specialist/ Keyshift Manager

Chilis's Bar and Grill
Oviedo, Florida
08.2020 - 04.2022
  • Identified opportunities to enhance specialization resulting in increased efficiency.
  • Defined team directions and provided guidance to members.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

Nursing

Seminole State College of Florida
Sanford, FL
01-2028

Associate of Science -

Seminole State College of Florida
Sanford, FL
12-2023

Skills

  • Training and mentoring
  • Handling Escalations
  • Decision-Making
  • Customer Service

Timeline

Customer Service Manager

Walmart
07.2022 - Current

Togo Specialist/ Keyshift Manager

Chilis's Bar and Grill
08.2020 - 04.2022

Associate of Science -

Seminole State College of Florida

Nursing

Seminole State College of Florida

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