KESHA MILLER
ROBERTA,GA
Summary
Experienced with financial operations, team leadership, and customer service excellence. Utilizes strong problem-solving capabilities to streamline processes and enhance customer interactions. Track record of fostering collaborative team environment and maintaining high standards of accuracy.
Overview
27
27
years of professional experience
Work History
Head Teller
Georgia Community Bank
01.2023 - Current
- Demonstrates stellar customer service skills to all internal and external stakeholders in the community
- Vault Management experience upon assisting customers with cashing checks, withdrawals, deposits, transfers
- Creates an enriching organizational and healthy financial state of affairs upon performing reviews on potential high risk clientele
- Demonstrates a track record of competence and reliability to manage current and out year obligation and expenditure forecasts
- Determines performance against the targets identifies variances and causes & recommends management actions for rectification
- Ensures highest client security in providing cost estimating activities in support of all program phases pertaining to the acquisition process, economic analysis to maintain an overall healthy fiscal governing body
- In-depth knowledge of the utilization of financial systems tools regarding an effective systemic cash workflow system
- Monitored team performance metrics and provided feedback to enhance operational efficiency and service quality.
- Assisted in daily vault management by overseeing cash transactions and ensuring compliance with bank policies.
- Processed customer transactions, including deposits, withdrawals, and transfers, while maintaining accuracy and confidentiality.
- Conducted regular audits of cash drawers and vault to ensure adherence to financial regulations.
- Collaborated with management to identify opportunities for process improvements within cash handling operations.
- Trained and mentored new staff on transaction processing and customer service standards, promoting a collaborative team environment.
- Maintained accurate records of financial transactions and generated reports for management review.
- Responded promptly to customer inquiries, resolving issues related to accounts and improving overall service satisfaction.
- Contributed to branch success by exceeding personal sales goals consistently throughout employment tenure.
- Executed compliance procedures to mitigate risk and ensure adherence to banking regulations.
- Provided support in the development of branch marketing initiatives to enhance banking services and customer engagement.
- Created a welcoming atmosphere for clients by offering personalized service and assistance with banking products.
- Facilitated communication between staff and management to ensure alignment on operational objectives and customer needs.
Vault Teller
Sun Mark
01.2022 - 01.2023
- Processed, monitored, and verified daily cash transactions to ensure accuracy and compliance with bank policies.
- Assisted customers with a range of transactions, including cashing checks, deposits, and withdrawals, providing exemplary service.
- Facilitated smooth customer interactions by efficiently processing requests for large currency transactions.
- Maintained strict confidentiality of bank records and client information.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Trained new hires on customer service policies and procedures.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Upheld strict confidentiality standards regarding sensitive information pertaining to both customers and co-workers alike, preserving trust within the workplace environment.
Vault Teller
American Pride Bank
01.2015 - 01.2022
- Demonstrates stellar customer service skills to all internal and external stakeholders in the community
- Processes, monitors, and validates coin and currency amounts in the vault according to company standards and regulations.
- Vault Management experience upon assisting customers with cashing checks, withdrawals, deposits, transfers
- Develop status updates to review fiscal governing systems in performing technical tasks in support of the financial analysis process
- Creates an enriching organizational and healthy financial state of affairs upon performing reviews on potential high risk clientele
- Demonstrates a track record of competence and reliability to manage current and out year obligation and expenditure forecasts
- Provides knowledge and experience in the implementation, maintenance, and coordination of financial reports
- Determines performance against the targets identifies variances and causes & recommends management actions for rectification
- Ensures highest client security in providing cost estimating activities in support of all program phases pertaining to the acquisition process, economic analysis to maintain an overall healthy fiscal governing body
- Ensures Analyst and all personnel and finance operations have coordinated to perform robust analysis that will lead to a sound estimate of completion for applicable contracts
- In-depth knowledge of the utilization of financial systems tools regarding an effective systemic cash workflow system
Student Account Services
Fort Valley State University
01.2009 - 01.2015
- Provided exceptional customer service to students and families regarding account inquiries and financial aid.
- Processed and managed student account transactions, ensuring accuracy and compliance with university policies.
- Conducted outreach programs to educate students about financial responsibilities and available resources.
- Maintained detailed records of student financial transactions and reconciled discrepancies as necessary.
- Collaborated with academic departments to facilitate timely resolution of student account issues.
- Assisted in the development of training materials for new staff regarding student account policies and procedures.
- Utilized data entry skills to update student records and financial information in the university's database.
- Trained peer tutors on financial literacy topics to better support fellow students in managing their accounts.
- Participated in campus events to promote student account services and engage with prospective students.
- Performed audits on student accounts to ensure accuracy and compliance with financial regulations.
Teller
Robins Federal Credit Union
01.2006 - 01.2009
- Duties include completing Currency Transaction Reports and convey findings to the Financial Crimes Enforcement Network
- Effectively works as a team player in assisting the Conversion Team for Bank Acquisitions
- Processes, monitors, and validates coin and currency amounts in the vault according to company standards and regulations.
Teller
BB&T
01.1999 - 01.2006
- Duties include completing Currency Transaction Reports and convey findings to the Financial Crimes Enforcement Network
- Effectively works as a team player in assisting the Conversion Team for Bank Acquisitions
- Processes, monitors, and validates coin and currency amounts in the vault according to company standards and regulations.
Education
Bachelor's Degree -
Fort Valley State University
Fort Valley, GAHigh School Diploma - undefined
Crawford County High School
01.1993
Skills
- Branch operations
- Organization and planning
- Operational efficiency
- Security procedures
- Staff training and development
Timeline
Head Teller
Georgia Community Bank
01.2023 - Current
Vault Teller
Sun Mark
01.2022 - 01.2023
Vault Teller
American Pride Bank
01.2015 - 01.2022
Student Account Services
Fort Valley State University
01.2009 - 01.2015
Teller
Robins Federal Credit Union
01.2006 - 01.2009
Teller
BB&T
01.1999 - 01.2006
High School Diploma - undefined
Crawford County High School
Bachelor's Degree -
Fort Valley State University