Kesha Sampson
Rockville,MD
Summary
Highly motivated employee with a strong desire to take on new challenges. Possessing a strong work ethic, adaptability, and exceptional interpersonal skills, able to effectively work unsupervised and quickly master new skills.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Project Dental
09.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Managed approximately 50-100 incoming calls, emails and faxes per day from customers.
Dental Office Receptionis
Affordable Dentures & Implants
01.2023 - 09.2023
- Promoted positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Supported dental team members with accurate record-keeping, ensuring up-to-date documentation of treatment plans and progress notes.
Administrative Assistant/Lab Technician
Orthodyne Dental Laboratory
01.2014 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Trained or supervised other dental technicians or dental laboratory bench workers.
- Removed excess metal or porcelain and polished surfaces of prostheses or frameworks using polishing machines.
- Increased lab efficiency with streamlined processes for molding and casting procedures.
Sterilization Technician/Dental Assistant
Star Bright Dental
03.2021 - 05.2022
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
- Maintained accurate records of all sterilized items, ensuring traceability and regulatory compliance.
- Prepared and sterilized instruments and materials for use by dentists.
- Contributed to collaborative work environment by offering support and assistance to other dental staff members.
- Played key role in maintaining OSHA and CDC compliance within dental practice.
- Maintained sterilization of instruments and cleanliness of treatment areas, ensuring safe environment for both patients and staff.
Education
Some College (No Degree) -
Baker College
Muskegon, MISkills
- Dental Receptionist
- Dentrix
- Phone and Email Etiquette
- Knowledge of Dental Terminology
- Front Desk
- Customer Service
- Verbal and Written Communication
- Office Administration
- Appointment Scheduling
- Office Opening and Closing
- Organization and Time Management
- Insurance Verification
- HIPAA Compliance
- Critical Thinking Skills
- Organizational Skills
- Payment Processing
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekTimeline
Patient Care Coordinator
Project Dental
09.2023 - Current
Dental Office Receptionis
Affordable Dentures & Implants
01.2023 - 09.2023
Sterilization Technician/Dental Assistant
Star Bright Dental
03.2021 - 05.2022
Administrative Assistant/Lab Technician
Orthodyne Dental Laboratory
01.2014 - 12.2022
Some College (No Degree) -
Baker College
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