Kesha Soto
Pawtucket,RI
Summary
Detail-oriented Fire Protection Service Coordinator with a proven track record of prioritizing emergency service calls and coordinating a team of both fire alarm and sprinkler service technicians; ensuring timely repairs and compliance with fire protection regulations. Oversaw daily operations, reviewing deficiency reports and communicating effectively with technicians and customers. Strong organizational, multitasking and problem-solving abilities, driving high customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Service Coordinator
Cintas Fire Protection
Pawtucket, RI
08.2024 - Current
- Coordinated service schedules to optimize technician efficiency and meet customer needs.
- Managed communication between clients and technicians for timely resolution of service requests.
- Assisted in training new team members on operational procedures and safety protocols.
- Implemented inventory tracking systems to ensure availability of fire protection equipment.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.
Customer Service Agent
IGT Global Solutions
East Greenwich, RI
03.2021 - 08.2024
- Resolved customer inquiries efficiently across multiple communication channels.
- Provided accurate product information to enhance user experience and satisfaction.
- Collaborated with team members to streamline support processes and improve response times.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Charles E Shea High
Pawtucket, RI06-2012
Skills
- Accurate recordkeeping
- Notetaking and documentation
- Customer service
- Team leadership
- Time management
- Decision-making
- Service scheduling
- Attention to detail
- Works Well Under Pressure
- Multitasking and organization
- Documentation and reporting
- Operation Monitoring
- Problem-solving
Timeline
Service Coordinator
Cintas Fire Protection
08.2024 - Current
Customer Service Agent
IGT Global Solutions
03.2021 - 08.2024
High School Diploma -
Charles E Shea High