Microsoft Office, Word, Excel, Powerpoint
Kesha Sterling
Regional Community Liaison-Marketing
JACKSONVILLE,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated healthcare professional adept at coordinating training, paperwork and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature.
Overview
15
15
years of professional experience
6
6
year of post-secondary education
2
2
Certifications
Work History
Regional Community Liaison-Marketing
New Seasons
Jacksonville, FL
12.2022 - Current
- Networked with local organizations, leaders, and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Communicated with community members to assess concerns or current issues and identify corrective measures.
- Provided assistance by researching local issues, participating in statewide events and creating action plans to tackle obstacles.
- Collaborated with local organizations to expand health services and resources.
- Targeted specific community groups with wellness and disease management information.
Mental Health Counselor
New Season
Jacksonville, Florida
04.2022 - Current
- Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
- Led counseling group to discuss topics such as substance use disorders and relationship issues.
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
- Presented case history material to review and discuss with other staff members.
- Employed methodologies such as cognitive behavioral therapy to assist patients.
- Trained in substance abuse, co-occurring disorders and effects of employment and housing issues on mental health.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Chief Executive Officer
Sterling Consulting Group Of Companies LLC
JACKSONVILLE, FL
03.2021 - Current
- Established foundational processes for business operations.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Formulated and executed strategic initiatives to improve product offerings.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Developed innovative sales and marketing strategies to facilitate business expansion.
Operations Manager
Kids Unlimited Learning Center
Jacksonville, Florida
06.2021 - 04.2022
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Program Director
Chappell Schools
Jacksonville, Florida
03.2015 - 04.2020
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Provided ongoing direction and leadership for program operations.
- Developed Guiding Stars Accreditation program from ground up, laying out framework, and defining roles. Resulting in a five star facility.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Monitored program performance to identify areas for improvement.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Oversaw staff schedules and assignments to handle programming demands.
- Monitored programming schedules, conformance to guidelines and quality.
- Monitored students activities and promoted a safe learning environment for both students and staff.
Education
Master of Science - Industrial And Organizational Psychology
University of Phoenix
Tempe, AZ 12.2020 - 12.2020
Bachelor of Science - Supervision And Management
Florida State College At Jacksonville
Jacksonville, FL 12.2017 - 08.2018
Associate of Arts - Education
Florida State College At Jacksonville
Jacksonville, FL 08.2014 - 08.2014
Skills
Community-based resources
Affiliations
National Society of Leadership and Success
Notary Public
Registered Mental Health Counselor Intern
Software
Email Outlook, Gmail, mail merge, filters, folders
Presentations
Certification
Notary Public
National Society of Leadership and Success
The NSLS is an organization that provides a life-changing leadership program that helps students achieve personal growth, career success, and empowers them to have a positive impact in their communities. With 779 chapters, the NSLS currently has 1,866,305 members nationwide.
Timeline
Regional Community Liaison-Marketing
New Seasons
12.2022 - Current
Mental Health Counselor
New Season
04.2022 - Current
Operations Manager
Kids Unlimited Learning Center
06.2021 - 04.2022
Chief Executive Officer
Sterling Consulting Group Of Companies LLC
03.2021 - Current
Master of Science - Industrial And Organizational Psychology
University of Phoenix
12.2020 - 12.2020
Bachelor of Science - Supervision And Management
Florida State College At Jacksonville
12.2017 - 08.2018
Program Director
Chappell Schools
03.2015 - 04.2020
Associate of Arts - Education
Florida State College At Jacksonville
08.2014 - 08.2014
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