Kesha Thompson-Brewer
West Memphis,AR
Summary
Adaptable healthcare professional with a strong background in registration, scheduling, and demographic screening. Experienced in supporting nursing staff, resolving patient questions, and keeping front desk operations organized. Committed to accurate service and smooth patient care.
Overview
20
20
years of professional experience
Work History
Lead Intake Coordinator
Methodist University Hospital
Memphis, Tennessee
11.2009 - Current
- Coordinated with providers to streamline appointment scheduling and improve patient access.
- Trained intake staff on Methodist University Hospital front desk procedures and standards.
- Assisted nursing staff in taking vitals and collecting patient histories to enhance patient care.
- Communicated with patients, families, and clinical teams to resolve registration/scheduling questions.
- Verified demographic, insurance, and eligibility information in Epic registration system to ensure accurate patient records.
Medical Assistant
Professional Drivers Medical Depot
West Memphis, Arkansas
05.2007 - 01.2009
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Collected vital signs for driver medical exams and DOT compliance visits.
- Assisted providers with exam room setup and medical supply organization.
- Updated patient charts with histories, medications, and visit notes.
- Greeted drivers and explained intake forms, visit steps, and clinic instructions.
- Maintained clean exam rooms and stocked supplies for daily depot workflow.
- Processed drug screen specimens using clinic protocols and chain-of-custody steps.
- Collected patient samples for laboratory testing to ensure accurate diagnoses. from patients for laboratory testing purposes.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Education
Diploma - Medical Insurance And Coding
Remington College
Memphis, TN03-2009
Diploma - Medical Assistant
Remington College
Memphis, TN10-2003
Skills
- Patient/Appointment scheduling
- Epic system management
- Insurance verification
- Demographic screening
- Patient intake processing
- Vital signs
- Front desk operations
- Appointment coordination
- Staff training
- Data entry
- Multi-line phone systems
- Multitasking
Timeline
Lead Intake Coordinator
Methodist University Hospital
11.2009 - Current
Medical Assistant
Professional Drivers Medical Depot
05.2007 - 01.2009
Diploma - Medical Insurance And Coding
Remington College
Diploma - Medical Assistant
Remington College