Keshan Anderson
Columbus,GA
Summary
Organized, detail-orientated professional with years of experience in leadership seeking employment in a position that demands a hard-working attitude, a willingness to learn and effective communication.
Overview
7
7
years of professional experience
Work History
Branch Services Library Assistant
Chattahoochee Valley Libraries
12.2021 - Current
- Placed books on proper shelves when returned to circulation.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered questions from patrons and helped to find desired materials.
- Gained strong understanding of various methods for cataloging books and other materials.
- Answered patron questions in-person or by phone regarding library services and resources.
- Collected and processed fines on overdue library materials.
- Provided assistance and support to staff in regard to facility maintenance, security and services.
- Closely monitored front desk visitors to maintain secure and clean environment.
- Delivered and stocked materials daily to 24-hour library location and other sites for the purpose of making material available to patrons.
Adult Services Library Assistant
Chattahoochee Valley Libraries
07.2019 - 12.2021
- Answered questions from patrons and helped to find desired materials.
- Gained strong understanding of various methods for cataloging books and other materials.
- Maintained office equipment in proper operating condition.
- Maintained up-to-date knowledge of office machinery to best assist visitors.
- Answered patron questions in-person or by phone regarding library services and resources.
- Educated patrons on use of reference sources, card catalogs and automated information systems.
- Created fliers to inform visitors and patrons of book clubs, meetings and special programs.
- Supported staff with facility maintenance, security and customer relations work..
- Assisted patrons with library's computers and provided information on logging onto Internet.
- Marketed library's many services to visitors and patrons through active communication.
- Provided assistance and support to staff in regard to facility maintenance, security and services.
- Ordered materials
Library Circulation Assistant
Chattahoochee Valley Libraries
09.2017 - 07.2019
- Showed library patrons where specific book collections were.
- Organized shelves when patrons returned books.
- Successfully completed check-in and check-out procedure for visitors taking or returning library books and audio materials daily.
- Answered questions from customers and staff.
- Called patrons about missing books and late returns.
- Enabled ease of material location by replacing returned items in alphabetical order to library shelves.
- Delivered excellent guest services by answering inquiries from visitors.
Shift Leader
Bowlero
07.2016 - 01.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Wheeler High School
Marietta, GABachelor of Arts - Communication Studies
Columbus State University
Columbus, GA12.2023
Skills
- Library Organization
- Telephone Etiquette
- Staff Training
- Material Shelving
- Hospitality and Accommodation
- Material Check-In and Check-Out
- Library Resources
- Written and Oral Communications
- Computer Assistance
- Reference Assistance
- Adaptable and Flexible
- Electronic Resources
Accomplishments
Chattahoochee Valley Libraries' Employee of the Month- July 2020
Timeline
Branch Services Library Assistant
Chattahoochee Valley Libraries
12.2021 - Current
Adult Services Library Assistant
Chattahoochee Valley Libraries
07.2019 - 12.2021
Library Circulation Assistant
Chattahoochee Valley Libraries
09.2017 - 07.2019
Shift Leader
Bowlero
07.2016 - 01.2019
High School Diploma -
Wheeler High School
Bachelor of Arts - Communication Studies
Columbus State University
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