Keshandra Wilson
Houston,TX
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
11
11
years of professional experience
Work History
Medication Support Navigator
Imagine Pediatrics LLC
Houston, TX
10.2025 - Current
- Guided patients through the process of assisting with refills or setting up appointments.
- Assisted healthcare providers in coordinating patient refills or prior authorizations and follow-ups.
- Communicated effectively with families regarding refills and prior authorizations status and refill pick up reminders.
- Processing and working patient referrals for medically complex pediatric patients to prevent them from having to go to the emergency room and further allowing the patients to have more safe days at home giving them extra care and someone to help them with the barriers of medical care.
Registered Floater Pharmacy Technician
Harris County Hospital District
Houston, TX
04.2023 - 10.2025
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
Certified Pharmacy Technician
Alto Pharmacy
10.2022 - 03.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles and filling prescriptions and sorting orders for delivery drivers.
- Communicated directly with doctors offices via telephone, fax, and email.
Pharmacy Technician/ Pharmacy Delivery Driver
Texas Specialty Pharmacy LLC
01.2019 - 01.2020
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Pharmacy Help Desk
Alorica
01.2015 - 06.2017
- Assisted clients with billing and payment questions or insurance changes and helped clients with formulary information or updates from the pharmacy while helping with prior authorizations with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Medication Therapy Management
Houston, TXAssociate of Applied Science - Pharmacy Management
Lone Star College System
Spring, TX05.2022
Pharmacy Technician - Pharmacy Technology
Lone Star College System
Spring, TX05.2019
High School Diploma - undefined
Winnfield High School
Winnfield, LA08.2000
Skills
- Prescription Refill Fulfillment
- Dispensing Medications
- Bulk Medicine Prepacking
- Pharmaceuticals Mixing
- Prescription Order Verification
- Patient Profile Setup
- Pharmacy Operations
- FDA Compliance
- Answering and Routing Calls
- Pharmaceutical Preparation
- Manual and Automated Medication Dispensing
- Prescription Filling and Labeling
- Pharmacy Records Management
- Drug Storage Procedures
- Team management
- Resolving customer issues
- Labeling prescriptions
- Insurance Verification
- Supporting pharmacy operations
- Problem-solving skills
- Aseptic techniques
- Verifying orders
- Drug inventory control
- Proper labeling procedures
- Point of sale systems proficiency
- Ordering and stocking medications
- Preparing bulk medications
Timeline
Medication Support Navigator
Imagine Pediatrics LLC
10.2025 - Current
Registered Floater Pharmacy Technician
Harris County Hospital District
04.2023 - 10.2025
Certified Pharmacy Technician
Alto Pharmacy
10.2022 - 03.2025
Pharmacy Technician/ Pharmacy Delivery Driver
Texas Specialty Pharmacy LLC
01.2019 - 01.2020
Pharmacy Help Desk
Alorica
01.2015 - 06.2017
Medication Therapy Management
Associate of Applied Science - Pharmacy Management
Lone Star College System
Pharmacy Technician - Pharmacy Technology
Lone Star College System
High School Diploma - undefined
Winnfield High School