Keshane Davis
Madison
Summary
Customer-oriented professional with expertise in customer service, call center operations, data entry, and medical support services. Efficiently manages high-volume inquiries, maintains accurate records, schedules appointments, and delivers quality client and patient care. Demonstrates strong communication, organizational, and problem-solving skills with a focus on confidentiality and efficiency.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Icims
Holmdel
08.2024 - Current
- Respond to customer inquiries via phone, email, and in person.
- Resolve customer concerns professionally while maintaining high satisfaction levels.
- Accurately enter and update customer information in company databases.
- Process requests, maintain records, and provide administrative support.
- Collaborate with team members to meet departmental goals and service standards.
Call Center Representative
AMBS
Birmingham
04.2022 - 07.2024
- Handled a high volume of inbound and outbound calls daily.
- Assisted customers with account information, troubleshooting, and services requests.
- Maintained detailed call documentation and customer records.
- Met performance goals for quality, productivity, and customer satisfaction.
- Escalated complex issues when necessary and followed up to ensure resolutions.
Front Desk Representative
Huntsville Hospital Main
Huntsville
06.2020 - 04.2022
- Greeted visitors and provided excellent customer service.
- Managed incoming calls, scheduling, and appointment coordination.
- Maintained office records and filing systems.
- Assisted with administrative duties, data entry, and correspondence.
- Ensured efficient daily office operations.
Medical Representative
Alabama Family Medical Center
Tuscaloosa
09.2018 - 06.2020
- pScheduled patient appointments and verified patient information.
- Maintained confidential patient records in compliance with HIPAA regulations.
- Addressed patient inquiries regarding services and procedures to enhance patient understanding.
- Processed documentation, referrals, and insurance information to ensure accurate patient care and timely service delivery.
- Provided administrative and clerical support to healthcare staff to facilitate efficient operations.
Education
High School Diploma -
Greene County High School
Eutaw, AL05-2000
Some College (No Degree) - Human Resources Management
Post University
Waterbury, CTSkills
- Customer Relationship Management
- Customer Service Software
- Client Interaction Management
- Data Entry Systems
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Google Workspace
- Client Interaction Management
Timeline
Customer Service Representative
Icims
08.2024 - Current
Call Center Representative
AMBS
04.2022 - 07.2024
Front Desk Representative
Huntsville Hospital Main
06.2020 - 04.2022
Medical Representative
Alabama Family Medical Center
09.2018 - 06.2020
High School Diploma -
Greene County High School
Some College (No Degree) - Human Resources Management
Post University