Summary
Overview
Work History
Education
Skills
Timeline
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Keshara Sims

Summary

Motivated individual with experience in sales and customer service for over 4 years. Skilled in building customer relationships and understanding customer needs. Highly skilled in account maintenance, strong communication and interpersonal skills for providing superior customer service.



Overview

7
7
years of professional experience

Work History

Senior Sales Representative

Endurance Warranty
09.2022 - 10.2023
  • Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills.
  • Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management.
  • Increased customer satisfaction ratings by successfully resolving challenges.
  • Reached out to prospective leads through cold calling.

Sales Consultant

AT&T
09.2018 - 08.2022
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to customers. Inbound and outbound calls

Shift Supervisor

CVS Pharmacy
06.2016 - 08.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.

Education

High School Diploma -

Alcovy High School
Covington Ga
05.2014

Skills

  • Sales Development
  • Selling Techniques
  • Network Development
  • Customer Support
  • Outbound Sales Calling
  • Product and Service Knowledge

Timeline

Senior Sales Representative

Endurance Warranty
09.2022 - 10.2023

Sales Consultant

AT&T
09.2018 - 08.2022

Shift Supervisor

CVS Pharmacy
06.2016 - 08.2018

High School Diploma -

Alcovy High School

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Keshara Sims