Keshara Smith
Lyman,SC
Summary
Compassionate Certified Medication Technician recognized for high productivity and efficient task completion. Skilled in medication administration, patient care, and compliance with healthcare regulations. Excel using communication, empathy, and problem-solving to enhance patient comfort and safety.
Overview
1
1
Certification
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Certified Medication Technician
The Blake at Hollingsworth Park
Greenville, SC
01.2024 - 09.2026
- Administered medications to residents per physician orders and facility policies, ensuring compliance and safety.
- Monitored residents for health changes and reported concerns to healthcare personnel, facilitating timely interventions.
- Maintained accurate medication administration records and resident care documentation to support quality care and regulatory compliance.
- Ensure medications are stored securely and handled safely.
- Follow infection-control procedures and maintain a clean, safe environment.
- Assist residents with bathing, dressing, grooming, and activities of daily living.
- Provide compassionate care while respecting residents’ privacy, dignity, and independence.
- Communicate effectively with nurses, supervisors, residents, and family members
Shift Manager
Arby's
Greer, SC
06.2014 - 01.2024
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Managed work flow to exceed quality service goals.
- Resolved complex customer issues by analyzing details and providing tailored solutions.
- Took ownership of team productivity and coordinated work flow to consistently meet quality service goals.
- Directed customer support staff to ensure efficient operations and high service standards.
- Managed customer orders from initiation to completion, ensuring accuracy and timely updates.
- Managed workflow to exceed quality service goals.
EVS Housekeeping
Prisma Health
Greenville, SC
07.2023 - 09.2023
- Performed cleaning and disinfecting of healthcare spaces to maintain hygiene standards and ensure patient safety.
- Cleaned patient rooms and public areas following Prisma Health infection control standards.
- Disinfected high-touch surfaces using hospital-approved cleaning chemicals and procedures.
- Replenished supplies in isolation rooms, restrooms, and shared patient spaces.
Customer Service Representative
Concentrix
Greenville, SC
09.2021 - 09.2022
- Assisted clients in resolving inquiries and issues
- Answered phone and facilitated customer account changes
- Assisted customers with questions
- Maintained up-to-date knowledge of customer accounts
- Provided assistance to clients
- Provided answers to customer inquiries
- Documented customer complaints in a system
- Managed customer accounts
Custodial Worker
ABM Industries, Inc.
Greer, SC
02.2018 - 12.2018
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas to adhere to health standards
- Performed heavy cleaning tasks and special projects to maintain facility standards
- Cleaning, stocking and supplying designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning
- Organized and replenished inventory in supply rooms to ensure availability of necessary materials.
- Dust furniture or fixtures and dispose of trash or waste materials
- Cleaned and maintained various areas, ensuring compliance with health standards
- Cleaned restrooms twice daily and restocked toilet paper, towels, and soap.
Education
High School Diploma -
Riverside High School
Greer, SC 08.2011 - 05.2015
Skills
- Medication management
- Medication management
- Medication administration
- Health monitoring
- Medication safety
- Infection prevention
- Patient-centered care
- Patient advocacy
- Patient support
- Geriatric care
- Healthcare experience
- Healthcare cleaning
- Safety protocols
- Safety protocols
- Nutritional support
- Senior support
- Senior support
- Team leadership
- Organizational skills
- Supervisory experience
- Customer service (5 years)
- Client support
- Telephone communication
- Microsoft Outlook (4 years)
- Microsoft Outlook expertise
- Excel (2 years)
- Customer-focused
Personal Information
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
ServSafe, Med Tech November 2023 to Present, Certified Medication Aide September 2023 to Present, CPR Certification January 2024 to Present
Timeline
Certified Medication Technician
The Blake at Hollingsworth Park
01.2024 - 09.2026
EVS Housekeeping
Prisma Health
07.2023 - 09.2023
Customer Service Representative
Concentrix
09.2021 - 09.2022
Custodial Worker
ABM Industries, Inc.
02.2018 - 12.2018
Shift Manager
Arby's
06.2014 - 01.2024
High School Diploma -
Riverside High School
08.2011 - 05.2015