KeSharna Roberson
Nottingham,MD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Property Management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Leasing Manager/Leasing Consultant
SAGE VENTURES
02.2019 - Current
- Utilized explicit knowledge of Fair Housing, OSHA, HIPAA, & Maryland States Subsidized Housing Programs to help improve operations and problem solve.
- Increased profits 90% through effective client engagement.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Assistant Property Manager/ Leasing Consultant
PMC Property Group
12.2018 - 02.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Kept accurate records of all resident and tenant correspondence for a property of 522.
- Processed at least 100 plus security deposit refunds.
- Followed up on delinquent tenants and coordinated collection procedures
- Implemented and enforced policies and procedures to maintain at least 4 properties to highest standards.
- Generated at least 10 leads per week for sales and rental properties through cold calls and referrals.
- Planned special events twice a month such as Resident Events
Leasing Consultant
Peak Management, LLC
01.2016 - 12.2018
- Verified tenant incomes and other information before accepting lease applications.
- Responded to over 50 messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled over 20 appointments for property showings per week.
- Collected rent and tracked resident payments and information in computer system.
- Generated leads for sales and rental properties through cold calls and referrals.
Education
Some College - Psychology
Howard University
Washington, DCHigh School Diploma -
Baltimore City College High School
Baltimore City06.2012
Skills
- Marketing
- Office Management
- Client Relationships
- Payment Collection
- Vendor Relations
- Clerical Support
- Managing Employee Relations
- Scheduling and Coordinating
- Budget Controls
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved higher resident retention by managing property delinquency with accuracy and efficiency.
- Supervised team of 4 staff members.
- 2 time Employee of the Month
- Received Acknowledgement for most leases Company wide in 2022
- Led Lease up Property in obtaining 35% occupancy by opening date.
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Leasing Manager/Leasing Consultant
SAGE VENTURES
02.2019 - Current
Assistant Property Manager/ Leasing Consultant
PMC Property Group
12.2018 - 02.2019
Leasing Consultant
Peak Management, LLC
01.2016 - 12.2018
Some College - Psychology
Howard University
High School Diploma -
Baltimore City College High School
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