Melanie Bray

I was hired on as a leasing consultant and then was promoted to assistant manager. I realized I enjoy more of the leasing side of things and transitioned back over. I am always up to a new challenge.

• Uphold a high standard of customer service
• Submission of daily and monthly reports
• Work closely with the Community Manager in learning all aspects of management including administrative and financial duties
• Perform marketing and leasing functions to maintain budgeted or greater occupancy for the community
• Implement effective resident retention practices, such as move-in and service request follow up
• Maintain positive resident relations and by promptly and effectively addressing issue that arise
• Collect rents and make daily deposits and monthly reconciliations
• Walking move out and closing accounts.
• Leasing vacant and available units.
• Process invoices
• Help with the leasing responsibilities of the property
• Find leads for leasing and ways to convert leads into residents
• Monitor renewals, distribute notices and follow-up as needed
• I was hired on as a leasing consultant and then was promoted to assistant manager. I realized I enjoy more of the leasing side of things and transitioned back over. I am always up to a new challenge.
• Developed strong working relationships with staff, fostering a positive work environment.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
• Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.

• Use of Knock and Entrata software.
• Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
• Inputting of Invoices.
• Effectively show, lease, and move in prospective residents; greet, qualify, tour community, and sign lease
• Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining model units, and all necessary follow up needed
• Completes all leasing paperwork needed before move-in
• Assisting with lease audits, walking units, and turn process.
• Maintain accurate prospect traffic and leasing data, responding to prospect leads within 24 hours.
• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed leasing goals.
• Perform various administrative tasks as needed.
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
• Assist in developing and implementing resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
• Contribute to the general upkeep and cleaning of office, common areas, and model.
• Assist in implementing annual marketing plan outreach.
• Review and assist in completing market survey/analysis continually to generate ideas and formulate plans.
• Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Conducted thorough market research to stay informed of current trends and competitor offerings.
• Verified tenant incomes and other information before accepting lease applications.
• Greeted clients, showed apartments, and prepared leases.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Provided support during move-in and move-out processes, ensuring smooth transitions for both new and departing residents.
• Contributed to high occupancy rates by effectively marketing available properties and promptly following up on leads.
• Implemented innovative marketing initiatives that generated increased interest from potential renters.

• Enhanced tenant retention rates by addressing concerns proactively and fostering positive rapport between residents and management staff.
• Contributed valuable input during team meetings regarding strategy development aimed at boosting overall property performance metrics.
• Assisted in managing social media accounts for various properties, sharing engaging content that showcased property highlights and attracted new tenants.
• Prepared lease-related documentation and interdepartmental correspondence.
• Organized and hosted open houses for prospective tenants, showcasing available units and highlighting property amenities.
• Developed strong relationships with local businesses and community members to generate referrals and increase overall occupancy rates.
• Verified tenant incomes and other information before accepting lease applications.
• Responded to requests and scheduled appointments for property showings.
• Collected rent and tracked resident payments and information in computer system.
• Coordinated appointments to show marketed properties.
• Exceeded leasing targets consistently by employing thorough prospecting methods such as cold calling, email campaigns, and social media outreach.
• Greeted clients, showed apartments, and prepared leases.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

• Work with tenants to collect rent, enforce rules, and ensure profitability of the park.
• Conduct evictions and document all financial transactions and delinquent accounts.
• Respond to potential tenants, provide tours, and maintain high rental percentage.
• Collecting the rent payment from each tenant every month and handling the deposit of rent payments into the owner's bank account
• Maintain regular contact with all mobile home dealers within market so they are always aware of any openings of vacancies.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Enhanced tenant satisfaction by addressing and resolving concerns in a timely manner.
• Developed strong relationships with tenants to foster a sense of community within the mobile home park.
• Collaborated with maintenance staff to ensure timely completion of work orders and upkeep of common areas.
• Ensured compliance with local ordinances, building codes, and health regulations concerning mobile home parks.