Leandra White
Denton
Summary
Seeking employment with a reputable organization where I can utilize my customer service skills and gain on job experience.
Overview
13
13
years of professional experience
Work History
Leasing Consultant
Cushman & Wakefield
Denton
01.2025 - Current
- Managed leasing processes and tenant applications with accuracy and efficiency, contributing to a seamless move-in experience.
- Conducted daily property tours, effectively highlighting features and amenities to prospective tenants.
- Collaborated with property owners to develop and implement targeted marketing strategies to fill vacancies.
- Increased occupancy rate from 65% to 88.9% through proactive outreach and follow-up.
- Performed daily property walks and completed inspection checklists to ensure community standards and readiness.
- Managed between 3 to 7 active leases at any given time, often handling more during peak seasons.
- Used Knock CRM to contact prospects, schedule tours, and manage communication workflows.
- Generated leases and accessed resident ledgers through CRM tools.
- Utilized Yardi software to run reports, update move-in dates, and assist with resident requests and account inquiries
Customer Service Representative/ Work From Home
Signify
11.2022 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Leasing Agent
Deerwoods Real Estate Management
08.2017 - 10.2022
- Passionate, Creative professional driven to help others, Great with Organization and motivated to achieve complete customer or tenant satisfaction
- Searching for employment with an apartment community that values caring employees, exceptional customer service skills, obsession with detail and unstoppable drive
- Driving to different complex and showing the unit to customers who set an appointment
- Providing the information about the community and policy's about our Properties so that customers leave the showing knowing they received the best acknowledgment so they can begin to apply
- Creating Zillow,Facebook & Forrent.com Leads
- Working on Yardi and CRM Flex.
- Streamlined the credit approval process, implementing standardized procedures for evaluating new applications.
- Interviewed credit applicants by telephone or in person to obtain personal and financial data needed , provided tax credits to developers who build or rehabilitate rental housing for low-income individuals and families, provided capital for the housing project in exchange for the tax credits, which they can use to reduce their federal tax liability.
Account Manager
SANTANDER Consumer USA
07.2016 - 08.2020
- Collecting on delinquent accounts around 60 -90 days.
- Skip tracing each account to find a direct phone or address for consumer.
- Working a list of 500 or more accounts.
Customer Service Representative
OPTUM United Healthcare
07.2015 - 12.2015
- Educated customers on healthcare account status, processed payments to certify accounts current standing, provide customer insight into the healthcare systems and product offered
- Addressing customer concerns including working with other internal departments such as Pharmacy to ensure overall customer satisfaction on every customer contact.
- Taking payments for accounts.
Customer Service Agent
InTouch
08.2014 - 07.2015
- Provide exceptional customer service by responding to inbound calls, email correspondence or via Chat
- Addressed all inquiries in a timely and accurate manner with professionalism and proficiency
- Placed orders and assisted with tracking orders to ensure timely delivery and customer fulfillment.
Cashier/Line Cook/ Crew Member
Dunkin Donuts
01.2013 - 05.2014
- Responsible for taking money in the form of cash, credit cards from patrons, balanced register, high accuracy for error free transactions
- Provided great customer service in a fast-fun paced environment, team oriented
- Prepared donuts, cakes and other menu items for purchase maintained to keep store clean and appropriate for customers.
Education
High School Diploma -
P.U.S.H Academy
Denver, CO05.2014
Skills
- Customer Service
- CSR
- Customer Care
- Live Chat
- Account Management
- Cold Calling
- Business Development
- Help Desk
- Negotiation
- Salesforce
- Fair Housing regulations
- Yardi
- Tax Credit
Timeline
Leasing Consultant
Cushman & Wakefield
01.2025 - Current
Customer Service Representative/ Work From Home
Signify
11.2022 - 07.2024
Leasing Agent
Deerwoods Real Estate Management
08.2017 - 10.2022
Account Manager
SANTANDER Consumer USA
07.2016 - 08.2020
Customer Service Representative
OPTUM United Healthcare
07.2015 - 12.2015
Customer Service Agent
InTouch
08.2014 - 07.2015
Cashier/Line Cook/ Crew Member
Dunkin Donuts
01.2013 - 05.2014
High School Diploma -
P.U.S.H Academy