Summary
Overview
Work History
Education
Skills
Certification
Willingtorelocateto
Personal Information
Timeline
Generic

Latonia Carter

Madison,Alabama

Summary

Dynamic professional with a proven track record in customer service and quality inspection, notably at Mazda Toyota Manufacturing, U.S.A. Excelled in enhancing customer satisfaction and streamlining operations, leveraging exceptional communication skills and meticulous attention to detail. Achieved significant improvements in process efficiency, demonstrating creative problem-solving and organizational time management.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Leasing Consultant

BG Staffing
Huntsville, US
10.2023 - 04.2024
  • Detailed application requirements and answered questions from prospective tenants.
  • Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
  • Responded to tenant requests for maintenance services in a timely manner.
  • Conducted informative and personalized tours, resulting in new leases.
  • Contacted and followed up with tenants on renewal notices.
  • Conducted tours of available apartments, highlighting features and amenities.

Quality Inspector

Mazda Toyota Manufacturing, U.S.A.
Huntsville, US
08.2021 - 09.2023
  • Completed evaluations by properly using various gauges, tools and equipment.
  • Conducted material inspections of incoming vehicles.
  • Identified and resolved quality issues, escalating critical problems to supervisors.
  • Reviewed blueprints, drawings and other specifications to fully understand project expectations.

Mail Carrier

USPS (United States Postal Service)
Huntsville, US
11.2020 - 07.2021
  • Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
  • Operated a vehicle in accordance with safety regulations.
  • Provided friendly customer service at all times while delivering mail.
  • Delivered packages and letters to residential customers.
  • Sorted mail to be delivered according to route and customer address.
  • Scanned packages for delivery tracking.

Customer Service Representative

Capturenet
11.2019 - 10.2020
  • Reconciled payments received against outstanding invoices ensuring proper posting of credits and debits.
  • Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
  • Answered customer questions regarding account discrepancies or problems.
  • Resolved any issues arising from incorrect or incomplete documentation relating to a particular claim.

Customer Service Representative

Blue Novis
Montgomery, US
07.2018 - 09.2019
  • Accepted payment on accounts.
  • Reviewed customer accounts to determine on-time payments and loan terms compliance.
  • Answered customer inquiries via phone, email, and chat.
  • Followed up with customers via phone or email to confirm receipt of loan application materials.
  • Processed incoming loan payments and updated customer accounts accordingly.
  • Reviewed existing loan agreements for compliance with applicable laws and regulations.

Credit/Collections Specialist

Convergent/ Duke Energy
Montgomery, US
01.2017 - 07.2018
  • Setup new service for customers for electric or gas accounts.
  • Conducted detailed account audits to identify discrepancies and resolve billing issues.
  • Implemented collection strategies to reduce outstanding account balances.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Security Officer

Dynamic Security, Inc.
Montgomery, US
03.2015 - 03.2017
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Verified photo IDs and tickets to allow guests passage.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.

Customer Service Representative

Manpower/HP
Montgomery, US
12.2011 - 04.2015
  • Helped customers consolidate student loans for the Department of Education, assist borrowers with questions they had about the process, and process loan applications for borrowers.

Correctional Officer

AlliedBarton Security Services, Inc.
Thomasville, US
08.2009 - 09.2010
  • Supervised inmate activities, including meals, recreation times, and work assignments.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Maintained detailed logs of inmate behavior, incidents, and daily activities.
  • Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.

Shipping and Receiving Clerk

New Era Cap Co., Inc.
Mobile, US
02.2006 - 07.2009
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Received incoming shipments, verifying quantity and quality of items against purchase orders.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.

Education

GED -

Alabama Southern Community Coolege
Thomasville, AL
07-2007

Some College (No Degree) - Medical Assistant

Capps College
Mobile, AL

Skills

  • Manufacturing
  • Fair housing policies
  • Phone etiquette
  • Communication skills
  • Medical terminology
  • Cash handling
  • Packaging
  • Customer service
  • Front desk
  • Call Center
  • Property tours and inspections
  • Marketing
  • Customer Support
  • Quality Inspection
  • Assembly
  • Windows
  • Quality control
  • Problem solving
  • CSR
  • Data entry
  • Cash register
  • Computer skills
  • Driving
  • OneSite
  • Typing
  • Sales
  • Clerical experience
  • Microsoft Excel
  • Hospitality
  • Warehouse experience
  • Inventory
  • Customer Care
  • Yardi
  • Property leasing
  • Microsoft Office
  • Customer Service Expert
  • Excellent interpersonal skills
  • Creative problem solving
  • Organizational time management

Certification

Driver's License

Willingtorelocateto

Madison County, AL

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Leasing Consultant

BG Staffing
10.2023 - 04.2024

Quality Inspector

Mazda Toyota Manufacturing, U.S.A.
08.2021 - 09.2023

Mail Carrier

USPS (United States Postal Service)
11.2020 - 07.2021

Customer Service Representative

Capturenet
11.2019 - 10.2020

Customer Service Representative

Blue Novis
07.2018 - 09.2019

Credit/Collections Specialist

Convergent/ Duke Energy
01.2017 - 07.2018

Security Officer

Dynamic Security, Inc.
03.2015 - 03.2017

Customer Service Representative

Manpower/HP
12.2011 - 04.2015

Correctional Officer

AlliedBarton Security Services, Inc.
08.2009 - 09.2010

Shipping and Receiving Clerk

New Era Cap Co., Inc.
02.2006 - 07.2009

GED -

Alabama Southern Community Coolege

Some College (No Degree) - Medical Assistant

Capps College

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Latonia Carter