Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keshaun Johnson

Baltimore,MD

Summary

Proven Security Officer with a strong background in surveillance and superior customer service, demonstrated during tenure at Oak View Group. Skilled in incident reporting and complex problem-solving, effectively enhancing safety and reducing risk. Achieved significant improvements in facility security protocols, showcasing a results-driven approach and commitment to excellence. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Trustworthy and dedicated with 6 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

7
7
years of professional experience

Work History

Security Officer

Oak View Group
05.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Security Officer

Kr Contrating
04.2022 - 02.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • This Position was located in a courthouse

Concession Stand Lead

Orioles Stadium
05.2021 - 07.2023
  • Collaborated with upper management on annual budget planning process, providing input based on historical sales data, expenses and revenue projections.
  • Proactively addressed equipment maintenance needs by conducting regular inspections, troubleshooting issues, and coordinating repairs when necessary.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Maintained clean, organized workspace according to operational standards.
  • Consistently provided friendly service to promote better customer engagement.
  • Used cash register to tender change and process cash and credit card payments.
  • Cooked and packaged large batches of food prepared to order or kept hot until needed.
  • Promptly handled all guest concerns, questions, and complaints to boost customer service ratings 100%.
  • Prepared food orders within 10-minute period.
  • Loaded perishable items into climate-controlled coolers to prevent food spoilage.
  • Created custom orders based on customer dietary preferences and dietary restrictions.
  • Maintained a clean and organized concession stand environment through diligent attention to hygiene standards and food safety regulations.

Bakery Worker

Golden Corral Buffet And Grill
02.2019 - 01.2023
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
  • Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
  • Maintained high-quality standards by closely monitoring baking processes, adjusting recipes as needed for optimal results.
  • Played an integral role in seasonal preparations planning for special events like holidays or community gatherings which resulted in increased revenue during those periods.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.

Shift Lead

Sonics Drive In
03.2019 - 04.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.
  • I was in controlled of Back of House which is the kitchen
  • Enforced company policies and regulations with employees.
  • Collaborated with management to develop strategies for improving overall store operations.
  • Evaluated customer needs and feedback to drive product and service improvements.

Team Member

Checkers Restaurant
03.2018 - 09.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.

Team Member

BWI Airport
08.2017 - 10.2019
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained productive, efficient approach to all tasks.

Education

High School Diploma -

Achievement Acadmey
Baltimore, MD
06.2017

Skills

  • Report Writing
  • Incident Reporting
  • Security Guard License
  • General security
  • Complex Problem-Solving
  • Surveillance
  • Superior customer service

Timeline

Security Officer

Oak View Group
05.2024 - Current

Security Officer

Kr Contrating
04.2022 - 02.2024

Concession Stand Lead

Orioles Stadium
05.2021 - 07.2023

Shift Lead

Sonics Drive In
03.2019 - 04.2022

Bakery Worker

Golden Corral Buffet And Grill
02.2019 - 01.2023

Team Member

Checkers Restaurant
03.2018 - 09.2020

Team Member

BWI Airport
08.2017 - 10.2019

High School Diploma -

Achievement Acadmey

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Keshaun Johnson