KeShaun McCloud
Milwaukee,WI
Summary
Experienced professional with a strong passion for building relationships through exceptional customer service. Academic success in business administration at Milwaukee Area Technical College. Valuable work experience at many of the opportunity. Seeking to balance full-time work with pursuing a bachelor's degree. Skills in problem-solving, communication, and business understanding. Proven track record in retail management and customer service. Advanced interpersonal and computer skills. Detail-oriented and efficient worker with coaching and team leadership abilities. Personal life as a dedicated mother and avid traveler influences professional approach. Eager to bring expertise to your team. Looking forward to discussing potential opportunities further in an interview setting.
Overview
16
16
years of professional experience
Work History
Pantry Coordinator
Levy
01.2024 - 07.2024
- Ensures all food is distributed from the kitchen within a timely fashion. Maintains and performs product inventory of individual suites. Understanding menu offering and purchases for each suite. Daily check of the menu for possible changes to recipes, due to allergies. As well as making sure dishes are correctly labeled and displayed.
Assistant Store Manager
Signature Sweets
11.2020 - 06.2023
- Performed booking and basic accounting, cash handling tax. Assist customers with personalizing orders. Plan and organize cakes for weddings, birthdays, and other special events. Lend a hand with baking and decorating cakes and cupcakes.
Recruiter
Kelly Services
03.2019 - 12.2020
- Completely inbound and outbound calls. Receiving and reviewing applications and calling candidates to schedule phone interviews. Briefing the candidate about the responsibilities, salary and benefits for the job. Reviewing the candidate's answers and following hiring guidelines to determine if the candidate would be suitable for the next step in the hiring process.
Caregiver
A Promise of Hope Academy
03.2018 - 11.2018
- Provided a safe and educational environment for children. Assisted with Preparation and displaying of their lunch. Supervising, planning educational group activities. Planning responsible care and maintaining all safety standards.
Key Holder
Icing By Claire's
10.2015 - 04.2016
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Sales Associate
Wet Seal Clothing Store
07.2013 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Crew Memeber
AMC Theatres
11.2008 - 07.2013
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Credits towards Associate -
MATC
Milwaukee, WI01.2016
Skills
- Trusted individual with business-mindset
- Charismatic with strong ability to build relationships and service the community
- Articulate and confident communication skills
- Experience cake decorator
- Self-starter and motivator to complete any task given
- Detailed oriented and efficient time manager
- Passionate with customer assistance and service
- Decision-making
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Resolved product issue through consumer testing.
Timeline
Pantry Coordinator
Levy
01.2024 - 07.2024
Assistant Store Manager
Signature Sweets
11.2020 - 06.2023
Recruiter
Kelly Services
03.2019 - 12.2020
Caregiver
A Promise of Hope Academy
03.2018 - 11.2018
Key Holder
Icing By Claire's
10.2015 - 04.2016
Sales Associate
Wet Seal Clothing Store
07.2013 - 01.2015
Crew Memeber
AMC Theatres
11.2008 - 07.2013
Credits towards Associate -
MATC
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