Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
CustomerServiceRepresentative

Ke'Shaun Rodgers

Converse,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the food and retail industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate Cashier

Burlington Stores, Inc.
San Antonio, TX
06.2021 - Current
  • Greet customers and help with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Promote customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenish sales floor merchandise and organize shelves, racks, and bins for optimal appearance.
  • Work closely with shift manager to solve problems and handle customer concerns.
  • Stock merchandise, clearly label items and arrange according to size or color.
  • Perform end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.

Customer Service Representative

Popeyes® Louisana Kitchen
San Antonio, TX
06.2020 - Current

My job duties at Popeyes are to:

  • Greet guests pleasantly and answered menu questions.
  • Operate register to process payments and collect cash payments for order totals.
  • Restock condiment dispensers, napkins, silverware, and drink machines to prevent shortages.
  • Assist with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Clear trays and removed trash from tables before sanitizing surfaces.

Education

High School Diploma -

James Madison High School
San Antonio, TX
05.2023

Skills

  • Customer Service
  • POS Software
  • Computer Proficiency and Microsoft Office
  • Building Customer Relationships and Loyalty
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Upselling Products and Services
  • Strong Analytical and Problem Solving Skills
  • Team-Oriented and Cooperative
  • Excellent Attention to Detail

Languages

English
Native or Bilingual

Additional Information

  • Goal-Driven
  • Strong Communication and Interpersonal Skills
  • Attention to Detail
  • Adaptable and Flexible
  • Exceeding Customer Expectations
  • Reliable and Responsible
  • Creative Thinking
  • Time Management
  • Detail-Oriented

Timeline

Retail Sales Associate Cashier

Burlington Stores, Inc.
06.2021 - Current

Customer Service Representative

Popeyes® Louisana Kitchen
06.2020 - Current

High School Diploma -

James Madison High School
Ke'Shaun Rodgers