Keshauna Ruby Jones
MD
Summary
Results-driven development professional with a proven track record in designing and implementing impactful programs. Demonstrates expertise in project management, strategic planning, and stakeholder engagement. Strong team collaborator who adapts to changing needs and focuses on achieving measurable outcomes. Highly reliable, committed to fostering productive partnerships, and driving successful initiatives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Workforce/ Communications Development Specialist
DC Department of Employment Services
12.2022 - Current
- Notified employers and community organizations of Workforce development programs and services.
- Established strong relationships with community partners, fostering collaboration and support for workforce development initiatives.
- Provided one-on-one career counseling services, empowering job seekers to make informed decisions about their careers.
- Collaborated with cross-functional teams to create cohesive messaging for promotional materials and events.
Postal Support Employee (PSE) Clerk
United States Postal Service
12.2021 - 10.2022
- Ensured optimal customer service by addressing inquiries, resolving issues, and providing guidance on USPS products and services.
- Maintained high levels of safety within the workplace by following proper lifting techniques for heavy packages and adhering to all safety protocols during mail handling processes.
- Weighed mail and computed pricing amounts.
- Provided service and sales to walk-in customers.
Bank Teller
Citizens Community Credit Union
12.2021 - 08.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Communications Specialist, Independent Contractor
Goshen Publishers
01.2022 - 05.2022
- Answered client queries and complaints to provide strong customer service.
- Ensured consistent brand messaging across all external communications channels, leading to a strong brand identity.
- Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
- Streamlined internal communication processes by implementing effective communication tools and platforms.
Content Creator
Tupac Amaru Shakur Foundation
08.2020 - 09.2021
- Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
- Enhanced brand recognition through the development of tailored marketing materials and visually appealing graphics.
- Strengthened content through proofreading and editing.
- Applied current editing and photography tools to tell great stories.
Director of Marketing
Northwestern Mutual
12.2020 - 07.2021
- Developed and implement marketing plans, including promotional calendars and programs, new product introductions and other marketing projects
- Participated in the development of branding and corporate identity initiatives
- Developed and manage marketing budgets
- Offered expert advice to develop innovative advertising, public relations, social media, and events
- Demonstrated excellent communication and interpersonal skills
Education
Master of Arts - Public Relations
University of Denver
Denver, CO05-2025
Bachelor’s Degree - Multimedia Journalism
Georgia Southern University
Statesboro, GA05.2019
Associate Degree - Communications
East Georgia State College
Swainsboro, GA07.2017
Skills
- Adaptive Learning
- Partnership Development
- Self-awareness
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Time Management
Certification
Certified Associate in Project Management (CAPM)
Affiliations
- Member of Alpha Kappa Alpha Sorority Incorporated
Timeline
Workforce/ Communications Development Specialist
DC Department of Employment Services
12.2022 - Current
Communications Specialist, Independent Contractor
Goshen Publishers
01.2022 - 05.2022
Postal Support Employee (PSE) Clerk
United States Postal Service
12.2021 - 10.2022
Bank Teller
Citizens Community Credit Union
12.2021 - 08.2022
Director of Marketing
Northwestern Mutual
12.2020 - 07.2021
Content Creator
Tupac Amaru Shakur Foundation
08.2020 - 09.2021
Bachelor’s Degree - Multimedia Journalism
Georgia Southern University
Certified Associate in Project Management (CAPM)
Master of Arts - Public Relations
University of Denver
Associate Degree - Communications
East Georgia State College
Similar Profiles
Venita GeorgeVenita George
Workforce Development Specialist at DC Department of Employment ServicesWorkforce Development Specialist at DC Department of Employment Services
VENITA GEORGEVENITA GEORGE
Workforce Development Specialist at DC Department of Employment ServicesWorkforce Development Specialist at DC Department of Employment Services
William HarrisWilliam Harris
Founder & Business Owner at Veterans, Blind & Underprivileged Career ServicesFounder & Business Owner at Veterans, Blind & Underprivileged Career Services