Keshaunte McGee
Chicago,IL
Summary
Detail-oriented Financial Operations and Customer Service Professional with expertise in high-volume transactions, lockbox processing, and remote collections. Proven ability to resolve customer issues while ensuring compliance and efficiency. Certified Nursing Assistant committed to delivering compassionate patient care and support with a focus on safety, dignity, and effective communication.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Chicago, Illinois
06.2026 - Current
- Managed access control for employees, visitors, and vendors to maintain a secure environment at assigned posts.
- Monitored CCTV cameras and alarm systems for suspicious activity.
- Verified identification badges for compliance and enforced visitor screening to uphold security protocols.
- Patrolled Allied Universal client sites to ensure safety and security of the premises.
Lockbox Specialist/Processor
Randstad
Chicago, IL
12.2024 - 02.2026
- Processed high-volume payments (checks, remittances, ACH, & money order) with speed and accuracy.
- Resolved discrepancies involving misapplied payments and missing data, enhancing overall transaction accuracy.
- Utilized Microsoft Office and banking systems to track and reconcile transactions, ensuring accurate financial records.
- Ensured confidentiality and security of sensitive financial information, safeguarding client trust and compliance.
- Met daily production and quality targets in a fast-paced, deadline-driven environment.
Remote Call Center Customer Service Representative
TSI - Transworld System, Inc
Lake Forest, IL
12.2022 - 05.2024
- Handled high-volume inbound and outbound calls to resolve account issues and collect delinquent balances, ensuring customer satisfaction
- Provided accurate account information and resolved customer inquiries efficiently, enhancing overall service quality
- Negotiated payment arrangements while maintaining professionalism and compliance, resulting in improved customer retention
- Met or exceeded performance metrics in a fast-paced remote environment.
- Documented all interactions in CRM systems and maintained detailed account records.
Education
Nursing
Nirvana Institute
Chicago, IL09-2026
High school diploma or GED -
Edwin G Foreman
Chicago, IL06-2017
Skills
- Access control
- Compliance accuracy
- Incident reporting
- Financial operations
- Data entry
- Team leadership
- Conflict resolution
- Reliable team player
- Patient care
- Vital signs
Certification
- PERC Card, September 2021 to May 2029
- Certified Nursing Assistant
- CPR
Timeline
Security Officer
Allied Universal Security Services
06.2026 - Current
Lockbox Specialist/Processor
Randstad
12.2024 - 02.2026
Remote Call Center Customer Service Representative
TSI - Transworld System, Inc
12.2022 - 05.2024
Nursing
Nirvana Institute
High school diploma or GED -
Edwin G Foreman