Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keshawna Milller

Dallas

Summary

Dynamic professional with extensive experience at Concentrix and Geico, excelling in customer relations and claims processing. Proven ability to analyze benefits trends and enhance client communication, leading to improved service delivery. Skilled in data entry and policy analysis, consistently driving efficiency and accuracy in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Concentrix
01.2025 - 03.2025
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Updated databases with new and modified customer data.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Claim Specialist

Geico corporate Office
Virginia Beach
08.2024 - 02.2025
  • Assessed damages sustained by insureds due to property loss or personal injury.
  • Assisted claimants, providers and clients with problems or questions regarding claims.
  • Organized information by using spreadsheets, databases or word processing applications.
  • Reviewed incoming claims for accuracy and completeness in accordance with policy provisions.

Benefits Specialist

Conduent
Chesapeake
02.2024 - 08.2024
  • Conducted benefits orientation sessions for new hires, ensuring understanding of benefits offerings.
  • Performed audits of existing policies and procedures to identify areas for improvement.
  • Analyzed benefits usage and cost trends to advise on plan adjustments and negotiations with vendors.
  • Maintained detailed records of employee benefits enrollments and changes for auditing and reporting purposes.

Education

GED -

Phoebus
Hampton, VA

Skills

  • Data entry
  • Claims processing
  • Customer relations
  • Benefits administration
  • Client communication
  • Policy analysis

Timeline

Customer Service Representative

Concentrix
01.2025 - 03.2025

Claim Specialist

Geico corporate Office
08.2024 - 02.2025

Benefits Specialist

Conduent
02.2024 - 08.2024

GED -

Phoebus
Keshawna Milller