Kesheana Boatwright
Orange,NJ
Summary
Looking for a position to utilize my skills, that offers growth and opportunity. Over 10 years of customer service experience. Highly adept with key strengths in administration functions.
Overview
8
8
years of professional experience
Work History
Mail Handler
United States Postal Service
Jersey City, NJ
03.2019 - Current
- Mail processing; loading mail onto automated equipment, removing mail from bins and placing into trays or containers, monitoring mail flow and culling out non-processable items
- Variety of sales and customer services at a retail window; selling postal products and services, accepting and delivering packages and mail, greeting customers, offering assistance with product selection and use of self-service kiosk.
- Counting items by hand, attaches and removes security devices, accounts for items on displays, verifying records and sales floor inventory and shrinkage
- Bring inventory discrepancies and shrinkage reports to the attention of the appropriate supervisory presence
Finance Assistant
Swissport
Newark, NJ
03.2018 - 05.2020
- Assisting payroll manager; answering calls regarding payroll, W2 balancing and distribution, prepare daily reports regarding FMLA leave and other time off
- Enter payroll; hours worked, taxes, Insurance, and other payroll deductions from authorized time sheets for 250 employees
- Record changes affecting net wages; exemptions, prepare and issue paychecks.
- Enter data Into computer files, and or compute wages
- Review wages computed and correct errors to ensure accuracy of payroll
Account Manager
All American Healthcare
Newark, NJ
05.2016 - 03.2018
- Overseeing facilities within my territory; Payroll issues, time-card errors, call outs/no call no shows from my staff, client/registrants complaints
- Staffing needs, filling shifts, recruiting new staff
- Following up with my clients daily for all general inquiries; Staffing needs, confirming shifts, Payroll confirmations, facilities policies and procedures, booking new registrant
- Building strong relationships; Communicating daily via text, email and phone, face to face meetings, going above and beyond to resolve all problems
- Understanding their frustration
- Client targeting; Researching populated areas for potential clients, face to face meetings with my facilities hr team, getting to know each client personally and how their facility runs, offering new products weekly, following up daily via phone, text and email
- Recruiting; Posting ads on indeed, Following up with hundreds of prospects daily, making sure they're fully credentialed before sending them over to my manager.
Education
High School Diploma -
Barringer High School
Newark, NJ01.2015
Skills
- Staffing
- Problem solving
- Great customer service
- Data entry
- Quick learner
- Teamwork
- Leadership
- Warehouse work
- Phone etiquette
- Attention to detail
- Interpersonal communication
- Patience
- Human resource
- Adaptability
Timeline
Mail Handler
United States Postal Service
03.2019 - Current
Finance Assistant
Swissport
03.2018 - 05.2020
Account Manager
All American Healthcare
05.2016 - 03.2018
High School Diploma -
Barringer High School