Keshia Bates
Tunica,MS
Summary
Dynamic security professional with extensive experience at Sam's Town Hotel & Gambling Hall, excelling in premises patrol and identification verification. Proven track record in enhancing workplace safety and responding effectively to emergencies. Strong work ethic and commitment to customer service, ensuring a secure and welcoming environment for all guests.
Overview
7
7
years of professional experience
Work History
Security Officer
Sam's Town Hotel & Gambling Hall
03.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled and monitored premises.
- Provided excellent customer service while addressing visitor inquiries or concerns.
Pick/Packer Operator
Amazon
03.2021 - 11.2021
- Enhanced product quality by closely monitoring packing procedures and addressing any issues promptly.
- Managed multiple tasks simultaneously while maintaining accuracy during high-volume periods.
- Implemented quality control measures to ensure consistency in product appearance, leading to increased customer satisfaction rates.
- Exceeded performance targets regularly by optimizing workflow processes and staying focused under pressure.
- Streamlined packaging operations for faster turnaround times, resulting in higher productivity levels.
- Ensured timely completion of orders by prioritizing tasks and effectively managing workload.
- Consistently met deadlines for order fulfillment, contributing to overall company success in meeting customer expectations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with team members to achieve daily goals and meet company objectives.
Correctional Officer
Corecivic
06.2019 - 11.2020
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Booked new inmates into facility and processed inmates for release.
- Ensured security of facility perimeter by conducting routine patrols.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Responded to emergency situations and de-escalated hostile confrontations.
Education
Criminal Justice
Strayer University
Memphis, TN09-2022
Skills
- Premises patrol
- Criminal law knowledge
- Identification verification
- Work ethic
- Workplace safety
Timeline
Security Officer
Sam's Town Hotel & Gambling Hall
03.2022 - Current
Pick/Packer Operator
Amazon
03.2021 - 11.2021
Correctional Officer
Corecivic
06.2019 - 11.2020
Criminal Justice
Strayer University