Summary
Overview
Work History
Education
Skills
Timeline
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Keshia Bates

Tunica,MS

Summary

Dynamic security professional with extensive experience at Sam's Town Hotel & Gambling Hall, excelling in premises patrol and identification verification. Proven track record in enhancing workplace safety and responding effectively to emergencies. Strong work ethic and commitment to customer service, ensuring a secure and welcoming environment for all guests.

Overview

7
7
years of professional experience

Work History

Security Officer

Sam's Town Hotel & Gambling Hall
03.2022 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Checked and verified photo identification prior to granting facility access.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled and monitored premises.
  • Provided excellent customer service while addressing visitor inquiries or concerns.

Pick/Packer Operator

Amazon
03.2021 - 11.2021
  • Enhanced product quality by closely monitoring packing procedures and addressing any issues promptly.
  • Managed multiple tasks simultaneously while maintaining accuracy during high-volume periods.
  • Implemented quality control measures to ensure consistency in product appearance, leading to increased customer satisfaction rates.
  • Exceeded performance targets regularly by optimizing workflow processes and staying focused under pressure.
  • Streamlined packaging operations for faster turnaround times, resulting in higher productivity levels.
  • Ensured timely completion of orders by prioritizing tasks and effectively managing workload.
  • Consistently met deadlines for order fulfillment, contributing to overall company success in meeting customer expectations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collaborated with team members to achieve daily goals and meet company objectives.

Correctional Officer

Corecivic
06.2019 - 11.2020
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Completed intake paperwork, fingerprints, and searches.
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
  • Booked new inmates into facility and processed inmates for release.
  • Ensured security of facility perimeter by conducting routine patrols.
  • Monitored surveillance equipment to detect and prevent unauthorized activities.
  • Responded to emergency situations and de-escalated hostile confrontations.

Education

Criminal Justice

Strayer University
Memphis, TN
09-2022

Skills

  • Premises patrol
  • Criminal law knowledge
  • Identification verification
  • Work ethic
  • Workplace safety

Timeline

Security Officer

Sam's Town Hotel & Gambling Hall
03.2022 - Current

Pick/Packer Operator

Amazon
03.2021 - 11.2021

Correctional Officer

Corecivic
06.2019 - 11.2020

Criminal Justice

Strayer University
Keshia Bates