Summary
Overview
Work History
Education
Skills
Timeline
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Keshia Lewis

Bunkie,Bunkie

Summary

Dynamic and detail-oriented professional with extensive experience at Bayou Vista Manor, excelling in patient communication and food handling safety. Proven ability to enhance meal satisfaction through tailored dietary options and foster team collaboration, resulting in improved operational efficiency and a welcoming dining environment. Committed to maintaining high sanitation standards and exceptional customer service.

Overview

15
15
years of professional experience

Work History

Dietary Aide

Bayou Vista Manor
04.2025 - Current
  • Assisted in preparing and serving nutritious meals to residents, following dietary guidelines.
  • Maintained cleanliness and sanitation of kitchen and dining areas to ensure compliance with health standards.
  • Collaborated with kitchen staff to streamline meal service processes, improving efficiency during peak hours.
  • Provided support in inventory management by tracking food supplies and reporting shortages to supervisors.
  • Adapted meal options based on resident preferences and dietary restrictions, enhancing overall satisfaction.
  • Engaged with residents during meal times, fostering a welcoming environment and addressing individual needs.
  • Participated in training sessions to learn food safety protocols and proper handling techniques for kitchen equipment.
  • Supported nutritional assessments by documenting resident feedback on meal quality and preferences for future planning.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Followed all food safety regulations while preparing meals for patients.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
  • Discarded outdated food products and maintained waste disposal procedures.

Concierge

The Rio At Mainland
07.2021 - 10.2023
  • Provided exceptional customer service to enhance guest satisfaction and resolve inquiries.
  • Assisted guests with reservations, transportation, and local attractions to streamline their experience.
  • Coordinated check-in and check-out processes, ensuring efficient operations and guest flow.
  • Managed communication between departments to facilitate timely responses to guest requests.
  • Handled guest complaints professionally, implementing solutions to improve overall service quality.
  • Maintained updated knowledge of hotel amenities and local events to inform and assist guests effectively.
  • Developed relationships with repeat guests, personalizing services to foster loyalty and enhance experiences.
  • Trained new concierge staff on operational procedures and customer service best practices for consistent support.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.
  • Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
  • Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
  • Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
  • Enhanced guest loyalty by recognizing and celebrating repeat guests' visits.
  • Coordinated transportation arrangements for guests, leading to seamless travel experiences.
  • Provided language translation services as needed, easing communication barriers for international guests.
  • Managed reservations for exclusive events, increasing guest engagement and satisfaction.
  • Maintained detailed records of guest preferences to personalize future visits.
  • Implemented feedback system for services provided, leading to continuous improvement in service delivery.
  • Streamlined ticket booking process for local attractions, improving efficiency and guest satisfaction.
  • Ensured guest safety and security, monitoring public areas and managing access to guest floors.
  • Conducted tours of property and local area, enhancing guests' understanding and enjoyment of location.
  • Trained new concierge staff, ensuring consistent high level of service across team.

Assistant Manager

Jack in the Box
05.2023 - 07.2024
  • Assisted in managing daily operations to ensure optimal efficiency and customer satisfaction.
  • Trained and mentored team members on operational procedures and service standards.
  • Coordinated inventory management processes to maintain stock levels and reduce waste.
  • Implemented staff scheduling strategies to optimize labor costs while meeting service demands.
  • Analyzed customer feedback to identify areas for improvement in service delivery.
  • Developed training materials to enhance employee onboarding and performance consistency.
  • Collaborated with management to refine operational processes, yielding improved workflow efficiency.
  • Led initiatives aimed at enhancing team productivity and fostering a positive work environment.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Cashier

Jack in the Box
08.2021 - 07.2022
  • Processed customer transactions accurately using point-of-sale systems.
  • Provided exceptional customer service to enhance guest experience and satisfaction.
  • Maintained cleanliness and organization of work area to ensure efficient operations.
  • Assisted in training new cashiers on register operations and company policies.
  • Handled cash, credit, and debit transactions while adhering to security protocols.
  • Collaborated with team members to manage peak hours effectively and reduce wait times.
  • Resolved customer inquiries and complaints promptly, fostering a positive environment.
  • Monitored inventory levels and communicated restocking needs to management efficiently.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

General Manager

Freddy's Frozen Custard & Steakburgers
03.2018 - 04.2020
  • Assisted in developing operational strategies to enhance team performance and efficiency.
  • Supported daily management functions, ensuring smooth workflow and adherence to company policies.
  • Collaborated with team members to identify process improvements and streamline operations.
  • Engaged in training sessions to learn best practices in management and team leadership.
  • Maintained organized records of operational activities for accurate reporting and analysis.
  • Participated in staff meetings to gather insights on challenges and propose potential solutions.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Education

Bunkie High School
Bunkie, LA
05.2009

Skills

  • Time management
  • Problem-solving
  • Cleaning and sanitizing
  • Customer service
  • Patient communication
  • Team collaboration
  • Verbal communication
  • Food handling safety
  • Detail-oriented
  • Sanitation practices
  • Relationship building
  • Flexible schedule
  • Restaurant experience
  • Heavy lifting
  • Workload management
  • Scheduling and planning

Timeline

Dietary Aide

Bayou Vista Manor
04.2025 - Current

Assistant Manager

Jack in the Box
05.2023 - 07.2024

Cashier

Jack in the Box
08.2021 - 07.2022

Concierge

The Rio At Mainland
07.2021 - 10.2023

General Manager

Freddy's Frozen Custard & Steakburgers
03.2018 - 04.2020

Bunkie High School

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Keshia Lewis