Keshia Reese
Mobile,Al
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Patient Service Clerk
Diagnostic Medical Infirmary Clinic
1700 Springhill Ave
08.2022 - Current
- Optimizes patients satisfaction, provider time, and treatment room utilization by scheduling appointments
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Keeps patient appointments on schedule by notifying provider of patients arrivals, reviewing service delivery compared to schedule, and reminding providers of service delays
- Maintains patient accounts by obtaining , recording and updating personal and financial information
- Maintains operations by following policies and procedures, reporting needed changes
- Work and access patient referrals to make sure they have them for insurances that require them.
Sales floor Supervisor
Jcpenney
Bel Air Mall
01.2021 - 09.2022
- Supervising associates and ensuring they are doing their assigned tasks
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Department Manager
Walmart
Mobile, AL
11.2017 - 08.2021
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Customer Service Representative
Cato Fashions
Mobile, AL
03.2012 - 11.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Education
graduate -
W.P. Davidson Highschool
Mobile, AL05.2012
Skills
- Superior customer service skills
- Strong oral communication skills
- Medical Insurance
- Managing Appointments
- Data Input
- Strong office management knowledge
- Effective multi-tasker
- Committed to attendance and promptness
- Supervising Experience
- Organization and Time Management
Timeline
Patient Service Clerk
Diagnostic Medical Infirmary Clinic
08.2022 - Current
Sales floor Supervisor
Jcpenney
01.2021 - 09.2022
Department Manager
Walmart
11.2017 - 08.2021
Customer Service Representative
Cato Fashions
03.2012 - 11.2017
graduate -
W.P. Davidson Highschool