Keshia Reese
Mobile,Al
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Patient Service Clerk
Diagnostic Medical Infirmary Clinic
08.2022 - Current
- Optimizes patients satisfaction, provider time, and treatment room utilization by scheduling appointments
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Keeps patient appointments on schedule by notifying provider of patients arrivals, reviewing service delivery compared to schedule, and reminding providers of service delays
- Maintains patient accounts by obtaining , recording and updating personal and financial information
- Maintains operations by following policies and procedures, reporting needed changes
- Work and access patient referrals to make sure they have them for insurances that require them.
Sales floor Supervisor
Jcpenney
01.2021 - 09.2022
- Supervising associates and ensuring they are doing their assigned tasks
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Department Manager
Walmart
11.2017 - 08.2021
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Customer Service Representative
Cato Fashions
03.2012 - 11.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Education
graduate -
W.P. Davidson Highschool
Mobile, AL05.2012
Skills
- Superior customer service skills
- Strong oral communication skills
- Medical Insurance
- Managing Appointments
- Data Input
- Strong office management knowledge
- Effective multi-tasker
- Committed to attendance and promptness
- Supervising Experience
- Organization and Time Management
Timeline
Patient Service Clerk
Diagnostic Medical Infirmary Clinic
08.2022 - Current
Sales floor Supervisor
Jcpenney
01.2021 - 09.2022
Department Manager
Walmart
11.2017 - 08.2021
Customer Service Representative
Cato Fashions
03.2012 - 11.2017
graduate -
W.P. Davidson Highschool
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