Keshia Turner
Rockwood,TN
Summary
Dynamic Customer Service Representative with a proven track record at Greens Siding and Windows, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry, I consistently deliver satisfactory resolutions, fostering repeat business and maintaining professionalism in high-pressure situations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Greens Siding and Windows
01.2018 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Elementary Education
Western Governors University
Salt Lake City, UTSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Greens Siding and Windows
01.2018 - 08.2022
Bachelor of Science - Elementary Education
Western Governors University
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